Question 1

What is Housing Premium?

Accepted Answer

Housing Premium is your way to directly contact owner properties for your rent or buy journey.

Question 2

What can be your expectation as a Home Seeker from Housing Premium?

Accepted Answer

With Housing Premium, you can connect directly with owners of brokerage-free properties. We also offer assisted plans (Relax and MoneyBack) where our dedicated Relationship Managers will help you find a personalized home and provide exclusive services. This saves you both time and money! For more information, visit our Landing page https://housing.com/premium

Question 3

What is the plan validity?

Accepted Answer

Various plans have different validities, ranging from a minimum of 45 days to a maximum of 90 days.

Question 4

What are the different types of plans?

Accepted Answer

Connect (Basic), Connect+ (Premium), Relax (Assisted), MoneyBack

Question 5

What is the Relax or Assisted plan?

Accepted Answer

In this plan, we assign a dedicated relationship manager. Your RM understands your requirements, finds properties for you on Housing, and calls owners to verify if all the details match your requirements.

Question 6

What is the MoneyBack plan?

Accepted Answer

In the MoneyBack plan, along with a dedicated relationship manager, you can also claim a refund if you are not satisfied or in case of any genuine concern. Your RM understands your requirements, finds properties for you on Housing, and calls owners to verify if all the details match your requirements.

Question 7

How soon can you get the property after subscribing to the Relax or MoneyBack plan?

Accepted Answer

The timeline to find a property varies based on the user's specific requirements. While we cannot guarantee a specific duration, it's typically observed that property searches are completed within a reasonable timeframe after purchasing the plan.

Question 8

What is the search criteria for the number leads provided for different plans?

Accepted Answer

The search criteria for the number leads (i.e. Number of owner contacts) provided for different plans is based on factors like - city, service chosen (buy/rent) and the nearby localities.

Question 9

Are there any lower validity plans for finding property faster?

Accepted Answer

We also have Sachet/Trial Plans for Connect+ and Relax with a validity of 5 days, providing a total of 5 owner contacts/day. Again for Relax plans you will be assisted by a dedicated Relationship Manager.

Question 10

Is there any refund/cancellation policy?

Accepted Answer

In case of genuine concerns, we have a refund policy which is applicable only for the MoneyBack plan; subject to our terms and conditions. If you’re not satisfied with any of the plans, you can always write to us at support@housing.com.

Question 11

When can I claim/apply for the refund, if I am not satisfied with the purchased plan?

Accepted Answer

As mentioned, for the MoneyBack Plan in case of genuine concerns, a full refund will be processed if requested after 2 weeks of plan activation and within 7 days of plan expiration. A service charge of Rs. 499 will be deducted. (As per Terms and Conditions)

Question 12

What are the terms and conditions?

Accepted Answer

To know more about T&C, visit this https://contents.housing.com/2/65/301296/746/1fda72fc-028f-407b.pdf

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