Buying a luxury property is as difficult as retaining one. Both require much regular hard work to sustain. Luxury is becoming increasingly popular in India. High-end residential properties are the gateway to elegance, luxury, comfort, exclusivity, and secure investment. Cleaning alone won’t help maintain high-end living environments; meticulous attention to security, innovative technology, and sanitation all play a crucial role alongside aesthetic considerations.
Despite the slow economic growth and increasing luxury property prices over the last two years, 62 per cent of wealthy Indians, including HNIs (High Net Worth Individuals) and UHNIs, are keen on investing in luxury real estate in the coming 12 to 24 months, as stated in the India Sotheby’s International Realty (ISIR) Luxury Outlook Survey 2025.
Due to the increased need for luxury real estate, facility management should be tailored to offer hospitality-style attention, including primary detail, specialized service, and round-the-clock attention from a dedicated facilities manager. Facility Management Solutions are critical in fulfilling this function.
Growing need and demand for FM solutions for luxury properties:
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Structured and specialized maintenance
Maintenance is the foundation of facility management for any property. However, it extends beyond simple cleaning and hygiene for luxury buildings and properties.
- Soft Facilities Management services include high-end cleaning services to keep a check on the floor, walls, furniture, wooden surfaces and other sensitive items. It also comprises preventative maintenance like housekeeping, pest control, landscaping, and store & Inventory management. Regular services such as pool cleaning, landscape upkeep, and elevator checks ensure the property is always in good shape.
- Hard facilities management services- Focused attention is achieved when facilities operate safely and efficiently and maintain all their assets and systems well. Mechanical & Engineering facilities (or hard facilities management services) take centre stage regarding safety, efficiency, and compliance. One can increase building efficiencies with well-trained engineers and technical professionals with reduced downtime and costs. This includes critical system management, AMC Management, Fire Fighting, Energy Audit, and HVAC & electrical services.
- Facility Support Services—An innovative approach is needed to provide a high-functioning, trouble-free working environment through efficient resource planning and utilization. This includes space planning, ground transportation, etc.
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Security and Surveillance Solutions
- Prioritizing security and monitoring protects buildings, assets, and people. Combined with cutting-edge systems, it provides a secure environment, including 24/7 surveillance and access management. Electronic safety and security systems are designed to mitigate possible personal or property hazards. This includes surveillance cameras, access control hawk systems, intrusion detection alarms, and fire alarms, all customarily incorporated with software and network architecture for remote supervision and management. Artificial Intelligence (AI) and Machine Learning (ML)-driven security automation systems can identify threats, manage access, and oversee security cameras.
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Amalgamation of technology to elevate experience
- Luxury properties resonate well with comfort, technology and security. In luxury residential properties, smart homes use home automation to control lighting, heating, and cooling, allowing for real-time adjustments for optimal comfort. Smart homes/ Buildings are well-liked for everything from controlling lighting, heating, and cooling to allowing real-time adjustments and controls.
- Luxury living frequently requires many resources. Yet, managing energy use helps you save money and lessen your environmental impact.
(The article is authored by Rakesh Tripathi, Chief Executive Officer at Tenon FM India)