Question 1

Is it safe to pay through Housing Pay Rent?

Accepted Answer

Absolutely! All transactions are 100% secure and processed through trusted, RBI-compliant payment gateways.

Question 2

What are the benefits of using Housing Pay on Credit?

Accepted Answer

You can pay rent, education fees, or home-related expenses using your credit card – enjoy instant settlements, exclusive offers, and earn card reward points!

Question 3

Are there any charges for using Housing Pay on Credit?

Accepted Answer

Yes, a small convenience fee applies depending on your payment amount and card type. The exact fee will be shown before you confirm your payment.

Question 4

How do I pay my rent or education fees using Housing Pay on Credit?

Accepted Answer

Simply select ‘Pay on Credit’ in the Housing app, enter your landlord’s or institution’s details, add the amount, and pay using your credit card

Question 5

Can I pay rent if my landlord isn’t registered on Housing?

Accepted Answer

Yes! You can pay any landlord or institute by entering their bank account or UPI details. They don’t need to be registered on Housing.

Question 6

How will my landlord or institute receive the payment?

Accepted Answer

Once your payment is successful, the amount is directly transferred to their account securely.

Question 7

Can I get a rent receipt after making a payment?

Accepted Answer

Yes! A rent receipt is generated instantly after a successful payment, which you can download anytime.

Question 8

Can I claim HRA if I pay through Housing Pay on Credit?

Accepted Answer

Definitely. Our receipts are valid for HRA claims and can be submitted to your employer.

Question 9

How do I get cashback or discounts?

Accepted Answer

We frequently run exciting offers! Any active cashback or discount will be shown on the payment screen before you pay.

Question 10

When will my cashback be credited?

Accepted Answer

Cashback (if applicable) will be credited to within a few days after a successful payment.

Question 11

How much cashback will I get?

Accepted Answer

The cashback amount depends on the offer running at the time of your transaction. It will be displayed before you make the payment.

Question 12

How do I refer a friend?

Accepted Answer

Just go to the "Refer & Earn" section in the app, share your invite code or link, and start referring!

Question 13

What do I get when I refer a friend?

Accepted Answer

You earn exciting cashback once your friend makes their first successful payment.

Question 14

What benefit will my friend get?

Accepted Answer

Your friend gets an instant 20% off on the fee. Up to ₹300.

Question 15

Can I refer someone who’s already registered?

Accepted Answer

No, referrals are only valid for new users making their first payment.

Question 16

How many friends can I invite?

Accepted Answer

There’s no limit! The more you refer, the more you earn.

Question 17

Where can my friend apply the code while making their first payment?

Accepted Answer

After installing the Housing app & starting a new payment with “Pay on Credit”, your friend will see the option “Have an invite code?” before clicking on the “Total Pay” button. They need to enter your code and apply before making the payment.

Question 18

What is my Invite Code?

Accepted Answer

Your invite code is ****

Question 19

How can I invite my friends if I or my friend don’t use Whatsapp?

Accepted Answer

No problem. You can share your code with any other medium like a direct message, Facebook, etc. Just remember, your friend needs to use your code before making their first payment for both of you to benefit.

Question 20

What is the wallet? How can I use it?

Accepted Answer

Your Housing wallet is just like an actual wallet. Every rupee in your wallet, without any limits whatsoever, can be used for your payments on Pay on Credit.

Question 21

Is there a limit on the amount I can use from the wallet or coupon?

Accepted Answer

There is no limit on the usage to reduce your convenience fees.

Question 22

What is coupons? And how can I use it?

Accepted Answer

Coupons you earn are the discount you can apply on your payments to get instant discount, similar to the wallet. We apply the best coupons for you at the start but can always change and apply the coupons you like on your transactions.

Question 23

My payment failed. What should I do?

Accepted Answer

If your payment fails but the amount is deducted, don’t worry — your refund will be automatically initiated.

Question 24

How long will it take for my refund to reflect?

Accepted Answer

Refunds are processed quickly and should reflect in your account shortly (depending on your bank/card provider).

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