Pune stands as a thriving business hub for all kinds of industries but is particularly renowned for its flourishing BPO industry. As Pune has state-of-the-art infrastructure and a pool of highly educated and skilled professionals, the city becomes an ideal place for BPO companies to set up their businesses. There is direct link between the growth of BPO companies in Pune and the city’s real estate market. As these companies keep expanding their operations, there is an increasing demand for office spaces and commercial properties, resulting in real estate development.
See also: Top IT consultancy companies in Pune
Business landscape in Pune
Pune’s business landscape is a vibrant mix of traditional as well as modern sectors, establishing itself as a thriving economic centre in India. With its prowess in Business Process Outsourcing (BPO) further cements its status as a diverse and dynamic business destination. The city’s main sectors also include Information technology (IT), software services, etc.
Top 10 BPO companies in Pune
Tata Consultancy Services
Industry: Information Technology
Sub-industry: IT Services & Consulting
Company type: Public
Location: Survey No 103/A-1/129, Nyati Tiara, Nagar Road, Yerawada, Pune – 411006
Founded in: 1968
Tata Consultancy Services (TCS) is a global IT services and consulting company. It provides a wide range of services, such as software development, IT consulting and business process outsourcing. It is not only one of the largest IT services in Pune, but it has spread its wings globally, ranking among the top IT service providers in the world. Some of its notable clients include Citigroup, General Electric and British Airways.
Genpact
Industry: Business Process Outsourcing (BPO)
Sub-industry: Outsourcing & Managed services
Company type: Public
Location: GWV7+5G2 Nyati Tech Park, 1st floor, wing A and wing B, Digambar Nagar, Wadgaon Sheri, Pune, Maharashtra 411014
Founded in: 1997
Based in New York, USA, Genpact is a business organisation that offers business process management and services to its clients, including finance and accounting, procurement, customer service and analytics. The company has particularly earned a strong presence in the finance and healthcare sectors, catering to the needs of the likes of General Electric, AIG and Barclays.
Amdocs BPO Pvt Ltd.
Industry: Information Technology
Sub-industry: IT Services & Consulting
Company type: Public
Location: Phursungi IT Park, SP Infocity, Pune, Maharashtra 412308
Founded in: 1982
Amdocs is a global leader in telecom software and services, offering leading communication companies all around the world. Other services that it also provides are customer experience management and billing solutions. It primarily provides its services to telecommunication companies such as AT&T, Vodafone and T-Mobile.
Infosys BPO
Industry: Information Technology
Sub-industry: IT Services & Consulting
Company type: Public
Location: No 45, B Wing, Kapila Towers, Dr Babasaheb Ambedkar Road, Pune City, Pune – 411002
Founded in: 1981
Infosys, one of India’s largest IT services companies, can offer a wide range of IT and business process outsourcing services in many kinds of sectors, more particularly in finance and accounting, procurement and human resources. Serving clients across all kinds of industries and globally, it has earned the trust of its clients such as Bank of America, Procter & Gamble and Microsoft.
Hinduja Global Solutions
Industry: Business Process Outsourcing (BPO)
Sub-industry: Outsourcing & Managed Services
Company type: Public
Location: 12b, Sadhu Vaswani Chowk, Agarkar Nagar, Pune, Maharashtra 411001
Founded in: 2000
Hinduja Global Solutions has an established name in customer service and support, earning its name through its customer-centric approach and innovative solutions. Covering the demand across many industries, such as customer management, contact centres and back-office processing services, it has bagged clients such as Amazon, Novartis and Sprint.
EXL Service
Industry: Business Process Outsourcing (BPO)
Sub-industry: Outsourcing & Managed Services
Company type: Public
Location: Tower 1, Wing A & B, Cybercity, Magarpatta, Hadapsar, Pune, Maharashtra 411013
Founded in: 1999
Recognised for its expertise in analytics-driven solutions and rewarded for its contribution to the industry, EXL service provides analytics, operations management and business process outsourcing services. It focuses on operations efficiency and decision-making. Through these objectives, it has earned the trust of its long-term clients such as American Express, AIG and United Healthcare.
WNS Global Services Pvt. Ltd.
Industry: Business Process Outsourcing (BPO)
Sub-industry: Outsourcing Managed Services
Company type: Public
Location: 3rd & 4th Floor, Wing A & B, Tower 1, Magarpatta City-Hadapsar, Pune – 411028
Founded in: 1996
A prominent player in the global BPO industry, WNS Global Services Pvt Ltd provides a plethora of BPO services, including finance and accounting, customer care and research analytics. It provides these services to a number of industries, from healthcare to travel, including clients such as Virgin Atlantic, Avon and Nielson.
Wipro BPO
Industry: Business Process Outsourcing (BPO)
Sub-industry: Outsourcing & Managed Services
Company type: Public
Location: Plot No.31 MIDC, Pune Infotech Park, Ph-2 Hinjewadi, Pune – 411 057
Founded in: 1945
Wipro is one of India’s leading IT and BPO service providers and has positioned itself as a BPO company that has a commitment to sustainability and social responsibility. Through providing services such as finance and accounting, human resources and customer services, Wipro BPO has earned the trust of Nokia, Barclays, T-Mobile and many more clients.
Knoah Solutions Private Limited
Industry: Business Process Outsourcing (BPO)
Company type: Private
Location: The Chambers, Unit No. 204, 2nd Floor, Samrat Chowk, Viman Nagar, Pune, Maharashtra 411014
Founded in: 2001
One of the leading figures in the global BPO Company game, Knoah Solutions provides the usual BPO services to its clients. In fact, it has been rewarded for outstanding service delivery and for innovation in the BPO sector. Through this, it has become popular in many industries, such as technology, e-commerce, healthcare and telecommunications. Some of their clients include Google, Amazon, Microsoft and eBay.
Aegis Ltd.
Industry: Business Process Outsourcing (BPO)
Sub-industry: Outsourcing & Managed Services
Company type: Subsidiary ( Essar group)
Location: 5th floor, Building no 4, Commerzone, Samrat Ashok Path, Yerawada, Pune, Maharashtra 411006
Founded in: 2003
Known as a famous BPO provider, Aegis offers customer engagement and business process management services such as customer support, technical support and back-office operations. It serves clients across all industries, including telecom, healthcare and retail. Some of their significant clients include Microsoft, Airtel and Cigna.
e-Dictate IT Solutions
Industry: ITES – BPO , KPO , LPO , MT
Sub-industry: BPO , KPO , Call Centre
Company type: MNC
Location: Wanwadi, Pune, Maharashtra 411013
Founded in: 1994
E-Dictate IT Solutions (EISPL), established in September 1994, is a prominent Indian non-government private company based in South Delhi, Delhi. With a rich history spanning 29 years, EISPL specialises in software development and offers IT-enabled solutions to empower clients in their digital transformation journey. EISPL serves as a vital catalyst for business growth, driving value for its clientele.
Exela Technologies
Industry: ITES – BPO , KPO , LPO , MT
Sub-industry: BPO , KPO , Call Centre
Company type: MNC
Location: Senapati Bapat Road, Pune, Maharashtra – 411016
Founded in: 1999
Exela Technologies India (ETIPL) is a renowned Indian non-government company. Formerly known as Banctec TPS India, the company specialises in delivering comprehensive IT and IT-enabled services. Their diverse offerings include copyright and trademark services, patent registration, HR and payroll outsourcing, third-party payroll solutions, HR consulting, and advisory services, making them a trusted partner for businesses seeking expert IT and HR solutions.
Maersk Global Service Centres India
Industry: ITES – BPO , KPO , LPO , MT
Sub-industry: BPO , KPO , Call Centre
Company type: MNC
Location: Jama Nagar, Pune, Maharashtra 411014
Founded in: 2003
Maersk Global Service Centres (India) (MGSCIPL), formerly known as Maersk Infotech Services (India), is a prominent Indian non-government company. Specialising in IT-enabled services, MGSCIPL is a leading player in the industry, offering comprehensive solutions and support to meet the evolving needs of its global clientele.
DemandFluence Marketing
Industry: ITES – BPO , KPO , LPO , MT, Information Technology (IT) , Data Analytics, AI , Robotics , IOT
Sub-industry: BPO , KPO , Call Centre, IT – Software , App Development
Company type: Industry Top
Location: Wanowrie, Pune, Maharashtra 411040
Founded in: 2016
Demandfluence Marketing (DMPL), an Indian non-government company established on February 22nd, 2016, is a prominent player in the Business Services Industry. Headquartered in Pune, Maharashtra, India, DMPL specialises in delivering a comprehensive suite of services that encompass business planning and management, making it a trusted partner for businesses seeking expert consultancy and management solutions.
Commercial real estate demand in Pune
Office space: Thanks to its status as a BPO hub, Pune has seen significant demand for office space from BPO companies. They usually need spacious, well-equipped office spaces so their growing workforce can be well accommodated and to also ensure an efficient work environment.
Rental properties:- BPO companies usually opt for renting premium office spaces rather than owning them as it provides flexibility and cost-effectiveness. This has resulted in an increased demand, making the rental rates competitive.
The demand for commercial real estate from BPO companies has had several notable impacts on the city’s real estate market. These include price appreciation, infrastructure development, job creation and even urban expansion.
Impact of BPO companies on Pune
The impact of Business Process Outsourcing (BPO) companies on Pune has shaped the city’s economic landscape and society as well. Through the presence of BPO companies, Pune has attracted both domestic and international firms, leading to economic development. This has led to an increase in job opportunities and infrastructure development. They have also contributed to the city’s cultural vibrancy through a multicultural workforce.
FAQs
What services do BPO Companies offer in Pune?
BPO companies in Pune offer a wide range of outsourced services, such as customer support and technical assistance.
Why is Pune a preferred location for BPO companies?
Pune’s skilled workforce, cost-effectiveness and developed IT infrastructure make it a preferred location for BPO companies.
What is the impact of BPO companies on Pune’s real estate market?
BPO companies have had a transformative impact on Pune’s real estate market.
Which industries do BPO Companies in Pune primarily serve?
They primarily serve in industries such as finance, healthcare, retail and technology.
What are the advantages of outsourcing to BPO companies in Pune?
They get cost savings, access to skilled talent and operational efficiency in Pune.
What are some notable achievements of Pune’s BPO companies?
These companies are recognised for their innovation, excellence in service delivery and contributions to the industry.
How does the BPO industry impact job creation in Pune?
With a business newly establishing itself in Pune, it will need new workforce, leading to job creation.
Are BPO services in Pune available 24/7?
Yes, many BPO companies provide services 24/7.
Which global companies have established a presence through BPO operations in Pune?
Famous global companies such as Citigroup, Amazon and Microsoft have used BPO Operations from Pune-based firms.
What language skills do employees in Pune’s BPO companies possess?
Many language skills are accepted, but English is the primary language used.
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