In the ever-evolving business landscape of India, managing customer relationships and streamlining internal operations is necessary for growth. This is why Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) solution companies are succeeding. These companies give much-needed support to businesses and organisations with their advanced technology and modern solutions. So, let’s explore some of the best ERP CRM companies in India and their role in efficiency, customer satisfaction and innovation.
See also: Top 10 Edtech companies in India
List of ERP CRM companies in India
Knack Systems & Services
Industry: Information Technology (IT), Data Analytics, AI, Robotics, IoT
Sub Industry: IT – ERP, CRM
Company Type: MNC
Location: Mumbai, Maharashtra – 400076
Knack Systems is an MNC founded in 1998. So far, it has helped a wide range of organisations, from big names like Fortune 100 companies to mid-sized leaders, by improving their customer, employee and partner experiences. It specialises in SAP solutions from sales, services to marketing cloud solutions and SAP CX solutions. It also has experience in industries like CPG, fashion/retail, wholesale distribution, chemicals and industrial manufacturing.
AppShark Software
Industry: Information Technology (IT), Data Analytics, AI, Robotics, IOT
Sub Industry: IT – Software, App Development, IT – ERP, CRM
Company Type: MNC
Location: Hyderabad, Telangana – 500033
AppShark is a Texas-based company with offices in New Jersey, Toronto and Hyderabad. It’s a salesforce consulting and custom development company that serves as an advisor to help businesses grow. With a track record of over 500 successful projects and a 97% client satisfaction rate, the company is powered by a global team of professionals.
Adrosonic IT Consultancy Services
Industry: Information Technology (IT), Data Analytics, AI, Robotics, IoT
Sub Industry: IT – Software, App Development, IT – ERP, CRM, IT – AI, Robotics, IoT
Company Type: Industry Top
Location: Mumbai, Maharashtra – 400059
Adrosonic has expertise in CRM systems as they provide a platform to understand the company’s customers at every stage of their journey with the business. It helps the company understand the complexities of CRM by providing higher engagement, improved customer management, increased value and seamless collaboration. It also uses cloud-based CRM platforms like Salesforce and Microsoft Dynamics 365 and helps companies analyse customer data for insights, minimise risks and ensure the success of digital transformation projects.
ChainSys India
Industry: Information Technology (IT), Data Analytics, AI, Robotics, IoT
Sub Industry: IT – Software, App Development, IT – ERP, CRM
Company Type: MNC
Location: Chennai / Tamil Nadu – 600095
ChainSys was founded in 1998 in the US and started the global development centre in Chennai in 2000. It is a data management company that prioritises personalisation and customisation, tailoring to individual needs. With more than 22 years of experience and a team of 400 data experts, it has gained a valuable partnership with tech giants like Oracle, SAP, Salesforce, Microsoft and IBM.
Gamut Infosystems
Industry: Information Technology (IT), Data Analytics, AI, Robotics, IoT
Sub Industry: IT – ERP, CRM
Company Type: Industry Top
Location: Kolkata, West Bengal – 700016
Gamut Infosystems was founded in 1990. Since then the company has emerged as one of the prominent ERP software providers in the country. Its flagship product Farvision majorly caters to the real estate and construction industry. Other specialisations of the company include management in infrastructure, manufacturing owner associations and human resource.
Fafadia Tech
Industry: Information Technology (IT), Data Analytics, AI, Robotics, IoT
Sub Industry: IT – Software, App Development, IT – ERP, CRM
Company Type: SME
Location: Mumbai, Maharashtra – 400063
Fafadia Tech is an IT organisation founded in 2009 with a focus on providing smart business solutions to enterprises worldwide. It specialises in dealing with business challenges through technical innovations and domain expertise to give its clients the best solutions. So far, the company has successfully delivered more than 75 projects gaining the best experience to thrive in the industry.
Mypcot Infotech
Industry: Information Technology (IT), Data Analytics, AI, Robotics, IoT
Sub Industry: IT – Software, App Development, IT – ERP, CRM
Company Type: SMEs
Location: Mumbai / Maharashtra – 400059
Founded in 2017, Mypcot Infotech serves as a one-stop solution for web and mobile-related needs. So far, the company has served over 50 clients globally with an impressive 85% client retention. As an IT consultancy, it offers genuine advice to clients to solve problems using modern technology, IT solutions and services.
FAQs
What is the difference between CRM and ERP?
CRM (Customer Relationship Management) focuses on managing customer interactions and relationships, while ERP (Enterprise Resource Planning) is a system for managing finance, HR and operations. Whether you need both depends on your business needs and goals.
How do I choose the right CRM or ERP vendor in India for my business?
Analysing your requirements, budget and the vendor's track record can be a big help when finding a CRM and ERM vendor for your business.
What are the key challenges in CRM and ERP implementation in India?
Implementing CRM or ERP systems poses challenges like data migration, user adoption and customisation. Cultural and regulatory factors specific to India, like data privacy laws, can also be factors to consider.
Are there affordable CRM and ERP solutions available for small businesses in India?
Yes, many vendors offer scaled-down versions or cloud-based solutions that can fit smaller budgets.
How can CRM and ERP systems benefit my business's growth in the Indian market?
CRM and ERP systems can help businesses with customer service, decision-making with data-driven insights, and dealing with local regulations.
| Got any questions or point of view on our article? We would love to hear from you. Write to our Editor-in-Chief Jhumur Ghosh at jhumur.ghosh1@housing.com |
