Top facilities management companies in India

Facilities management (FM) manages and maintains a building or facility’s physical assets and services. FM covers various activities, such as cleaning, security, landscaping, catering, waste management, maintenance, energy management, health and safety. FM aims to ensure the built environment’s functionality, comfort, safety and efficiency by integrating people, places, processes and technology.

FM is a growing industry in India, driven by factors such as rapid urbanisation, modernisation, increasing demand for quality services, rising awareness of the benefits of outsourcing non-core activities and government environmental and safety standards regulations. According to a report by Mordor Intelligence, the India facility management market is expected to record a CAGR of 24% over the forecast period (2022 – 2026).

Explored are the business landscape of FM in India, the impact of FM on the commercial and real estate sectors and the prospects of FM in India.

 

Business Landscape of FM in India

The FM market in India is segmented by type, sector, end-user and geography. By type, FM can be classified into hard services and soft services. Hard services refer to the technical and engineering aspects of maintaining a facility, such as HVAC, plumbing, electrical, fire systems, etc. Soft services refer to the non-technical and human aspects of maintaining a facility, such as cleaning, security, catering, landscaping, etc.

By sector, FM can be divided into organised and unorganised. The organised sector refers to the formal and registered FM service providers who follow standard operating procedures and quality norms. The unorganised sector refers to the informal and unregistered FM service providers who operate ad-hoc and lack professionalism and accountability.

FM can be categorised into commercial, industrial, and infrastructure by end-user. Commercial end-users include offices, retail outlets, malls, hotels, hospitals, educational institutions, etc. Industrial end-users include factories, warehouses, manufacturing units, etc. Infrastructure end-users include airports, railways, highways, ports, etc.

By geography, FM can be distributed across various regions such as North India, South India, West India, East India, and Central India. The regional distribution of FM depends on factors such as economic development, urbanization level, real estate growth, and customer preferences.

 

Top leading facilities management companies in India

Sodexo Facilities Management Services India

• Industry: Business Services
• Sub-industry: Facility Management
• Type: Private
• Founded in: 1997

Sodexo is a global leader in integrated facilities management services. They enhance the quality of life for clients and end-users by offering services such as catering, housekeeping, security, maintenance, energy management, waste management, landscaping and pest control. Sodexo serves diverse corporate, education, healthcare, hospitality, and defense sectors.

Bharat Vikas Group (BVG India)

• Industry: Business Services
• Sub–industry: Facility Management
• Type: Private
• Founded in: 1997

BVG stands as India’s largest integrated services company with a workforce of over 75,000 employees. BVG offers a wide array of services including cleaning, security, landscaping, mechanized road sweeping, solid waste management, ambulance services, fire fighting, emergency response and skill development. They cater to various sectors such as government, corporate, industrial and residential.

Checkmate Services

• Industry: Business Services
• Sub–industry: Facility Management
• Type: Private
• Founded in: 1987

Checkmate is a leading provider of security and facility management services in India. They have a workforce of over 35,000 employees and serve 1,500 clients. Checkmate offers a range of services including manned guarding, electronic security systems, cash management services, facility management services, and training academy programs. They operate across various sectors including banking, retail, hospitality, IT and telecom.

 

ISS Facility Services India 

Industry: Business Services

Sub-industry: Facility Management

Type: Private (Subsidiary of ISS A/S)

Founded in: 2005

ISS is a global leader in facility management and workplace experience. With a vast workforce and a client base of 60,000, ISS provides services such as cleaning, catering, security, property maintenance, technical services, and workplace design. They serve various sectors, including corporate, healthcare, education and public administration.

 

NISA Global (NISA Group of Companies)

• Industry: Business Services
• Sub-industry: Facility Management
• Type: Private (Part of Mortice Group PLC)
• Founded in: 1979

NISA is one of India’s oldest and largest security and facility management providers. With over 40,000 employees and 3,000 clients, NISA offers manned guarding, electronic security systems, fire safety systems, facility management services, and training academy programs. They operate across industrial, commercial, and residential sectors.

Quess Corp 

• Industry: Business Services
• Sub-industry: Facility Management
• Type: Public
• Founded in: 2007

Quess is one of India’s largest integrated business services providers, boasting over 3,85,000 employees and serving 2,600 clients. Quess offers comprehensive services, including staffing, recruitment, payroll management, compliance, facility management, security services, industrial asset management, technology solutions and digital platforms. They cater to various sectors, such as IT, BFSI, retail, e-commerce, healthcare and education.

 

CBRE South Asia 

• Industry: Real Estate
• Sub-industry: Facility Management
• Type: Private (Subsidiary of CBRE Group Inc.)
• Founded in: 1994

CBRE is the world’s largest commercial real estate services and investment firm, employing over 1,00,000 professionals and 90,000 clients. CBRE offers a wide spectrum of services, including property leasing, sales and management, project management, valuation and advisory, research and consulting, facility management, and outsourcing. They operate across diverse sectors such as office, retail, industrial, residential and hospitality.

 

Knight Frank India

• Industry: Real Estate
• Sub–industry: Facility Management
• Type: Private (Joint venture of Knight Frank LLP and Shishir Baijal)
• Founded in: 1995

Knight Frank is one of the leading independent global property consultancies, with over 19,000 employees and a clientele 8,000. Knight Frank provides residential and commercial property sales and leasing, property management, valuation and advisory, research and consulting and facility and project management. They operate across diverse sectors, including office, retail, industrial, residential and hospitality.

 

JLL India (Jones Lang LaSalle Property Consultants India)

• Industry: Real Estate
• Sub-industry: Facility Management
• Type: Private (Subsidiary of Jones Lang LaSalle Incorporated)
• Founded: 1999

JLL is one of the world’s leading real estate services firms, with a global workforce of over 92,000 employees and a client base of 75,000. JLL offers various services, including tenant representation, landlord representation, capital markets, project development services, property and asset management, facility management, and outsourcing. They serve diverse sectors such as office, retail, industrial, residential and hospitality.

 

Updater Services (UDS)

• Industry: Business Services
• Sub-industry: Facility Management
• Type: Private (Part of UDS Group)
• Founded in: 1985

Description: UDS is one of India’s premier facility management service providers, employing over 40,000 professionals and serving 1,000 clients. UDS offers a comprehensive range of services, including housekeeping, security, engineering, pest control, landscaping, and waste management. They cater to various sectors, primarily corporate offices and IT parks.

 

Commercial and real estate impact of facilities management in India

Facilities Management (FM) is vital in commercial real estate in optimizing office spaces and rental properties. For businesses seeking office spaces, FM services offer a compelling value proposition. They enhance operational efficiency, reduce costs, and create an environment conducive to productivity. FM providers maintain rental properties’ aesthetic appeal and functionality, increasing their marketability and attractiveness to potential tenants. In addition to cost savings, adopting FM practices adds a significant real estate factor, elevating the desirability of office spaces in the competitive market.

Furthermore, FM is a driving force behind property value enhancement within the broader real estate sector. FM services ensure that properties maintain structural integrity, functionality, and appeal in commercial and residential segments. For office spaces, this translates to improved rental income and capital appreciation. In the residential sphere, FM services contribute to the upkeep of rental properties, elevating their appeal and commanding higher rental rates. By minimising operational downtime and maintenance costs, FM helps optimise the utilisation of real estate assets across various sectors, further solidifying its role as a key contributor to the value proposition of commercial and rental properties within the real estate landscape.

 

Impact of FM in India

The future of Facility Management (FM) in India holds great promise, with notable drivers and trends shaping its evolution:

Digital transformation: FM providers will leverage digital technologies like AI, IoT, big data analytics, and cloud computing to offer data-driven, efficient, and personalized solutions, enhancing facility performance.

Sustainability focus: Increasing environmental awareness will lead to adopting green practices in FM, including energy conservation and waste reduction, aligning facilities with eco-friendly standards.

Customer-centric solutions: Rising customer and tenant expectations will drive FM providers to deliver tailored, flexible, and integrated services that meet specific needs and preferences.

Talent development: Addressing the shortage of skilled FM professionals will necessitate investments in training, certification, and mentoring programs to enhance staff competence and career growth

 

FAQS

What is facility management (FM)?

Facility Management (FM) refers to third-party service providers who professionally maintain part or the entire building facility. It involves multiple disciplines to ensure the built environment's functionality, comfort, safety, and efficiency by integrating people, place, process, and technology.

What is the market size of FM in India?

The India Facility Management Market is anticipated to record a CAGR of 24% over the forecast period (2022 – 2026). The growing emphasis on outsourcing non-core operations and growth in the real estate sector is expected to drive the Indian market for facility management services.

What are the types of FM services?

FM services can be classified into two categories: hard services and soft services. Hard services relate to the physical aspects of the building, including electrical, plumbing, HVAC, and fire safety. Soft services pertain to the human aspects, such as cleaning, security, landscaping, and catering.

What are the benefits of outsourcing FM services?

Outsourcing FM services can help clients reduce operational costs, improve service quality, enhance customer satisfaction, comply with safety and environmental regulations, and focus on their core business activities.

What are the challenges faced by FM service providers?

Some of the challenges faced by FM service providers include low-profit margins, high competition, skilled labor shortages, regulatory compliance, customer retention, and the adoption of new technologies.

What are the trends in the FM industry?

Key trends in the FM industry include sustainability initiatives, automation, artificial intelligence applications, data monitoring, smart building technologies, and integrated facility management solutions.

Who are the top FM companies in India?

According to various sources, some of the top FM companies in India include Updater Services (P) Limited (UDS), Bharat Vikas Group (BVG), ISS Facility Services, Quess (Avon FMS), SMS CORP., Sodexo Facilities Management Services India Private Limited, G4S India, Mortice Group PLC (TenonFM), A La Concierge Services Pvt Ltd., and Checkmate Services Pvt Ltd.

How to choose an FM service provider?

Factors to consider when choosing an FM service provider include reputation, experience, expertise, accreditation, scope of services, quality standards, customer feedback, pricing, and contract terms.

How to measure the performance of an FM service provider?

The performance of an FM service provider can be measured using various indicators such as service level agreements (SLAs), key performance indicators (KPIs), customer satisfaction surveys, audits, reports and feedback mechanisms.

How to contact an FM service provider?

Most FM service providers have websites where they provide contact details, including phone numbers, email addresses, and office locations. Alternatively, one can use online directories or platforms that list various FM service providers and their profiles to find contact information.

 

Got any questions or point of view on our article? We would love to hear from you. Write to our Editor-in-Chief Jhumur Ghosh at jhumur.ghosh1@housing.com