FASTags with incomplete KYC to get deactivated after Jan 31

January 17, 2024: FASTags with valid balances but with incomplete Know Your Customer (KYC) will be deactivated by banks after January 31, 2024, mentioned a government order that was issued on January 15, 2024. According to the Reserve Bank of India (RBI) guidelines, all FASTags should have updated KYC.

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To enhance the efficiency of the electronic toll collection system and provide seamless movement at the toll plazas, the National Highways Authority of India (NHAI) has taken the ‘One Vehicle, One FASTag’ initiative that aims to discourage user behaviour of using single FASTag for multiple vehicles or linking multiple FASTags to a particular vehicle.

The order also highlights that FASTag users must also comply with ‘One Vehicle, One FASTag’ and discard all the earlier issued FASTags through their respective banks. Only the latest FASTag account shall remain active as previous tags will be deactivated/blacklisted after January 31, 2024.

The NHAI has taken this initiative after the recent reports of multiple FASTags being issued for a particular vehicle and FASTags being issued without KYC in violation of RBI’s mandate.

How to check the status of your FASTag?

On www.fastag.ihmcl.com, click on login and enter your registered mobile number and password. Enter the OTP. Once, on the website, click on ‘My Profile’ where you will get updates on the KYC status of your FASTag.

FASTag KYC: Documents required

You can submit any of the below-mentioned documents as documents for updating the KYC along with passport-size photos.

Registration certificate (RC) of the vehicle
Proof of identity ( Passport, Voter’s ID, Aadhaar Card, PAN card, Driving license)
Proof of address

How to update FASTag KYC online?

Once logged in on the FASTag website, under the My Profile section, click on KYC.
Fill in all the details asked in the KYC form and upload supporting documents.
Upload the photo.
Confirm the declaration and click on submit.
Once complete, the KYC will be updated within seven working days from the day of filling out the form.

Got any questions or point of view on our article? We would love to hear from you. Write to our Editor-in-Chief Jhumur Ghosh at jhumur.ghosh1@housing.com

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