In Hyderabad, the Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB) is responsible for the water supply and billing services for the city’s population. Hyderabad residents must pay their HMWSSB water bills on time. Failure to do so may result in late fees or suspension of the water connection. This guide will take you through the process of paying your HMWSSB water bill online.
How to view your HMWSSB water bill?
- Visit the official HMWSSB website.
- Navigate to ‘Online Bill Payment’.
- Select ‘BillDesk’.
- Enter your CAN number and click on ‘Submit’.
- Your latest water bill will appear on the screen with the due date and other relevant details.
What is the CAN number in the HMWSSB water bill?
Your Customer Account Number (CAN) is a unique 9-digit identifier that contains all your consumer-related information. This number serves as a connection between you and the HMWSSB, allowing you to access various services, such as booking a water connection, reporting water pollution, filing grievances about billing disputes and making other HMWSSB water bill inquiries.
HMWSSB water bill: How to locate your CAN number offline?
There are multiple ways of finding your CAN number offline:
- Locate a recent HMWSSB water bill. Carefully examine the bill for a unique identification number labelled as the Customer Account Number (CAN). This number is found near the top of the bill and may be highlighted or prominently displayed.
- If you cannot find the CAN number, look for any section or header containing account details. The CAN number is listed alongside other account information.
- If you are still unable to locate your CAN number, contact HMWSSB’s customer service department for assistance.
HMWSSB water bill: How to find your CAN number online?
- Visit the official HMWSSB website.
- Click on ‘Search Your Account No (CAN)’ under ‘Services’.
- Fill up all the details and click on ‘View’.
How to pay your HMWSSB water bill online?
There are several options to pay your water bill online.
Through the official HMWSSB website
- Visit the official HMWSSB website.
- Navigate to ‘Online Bill Payment’.
- Select ‘BillDesk’.
- Enter your CAN number and click on ‘Submit’.
- Your latest water bill will appear on the screen. Click on ‘Pay Now’.
- You will be redirected to the payment gateway. Enter your preferred mode of payment to proceed.
- Upon successful payment, you will be redirected to the Transaction Acknowledgement where you will receive transaction confirmation with all the relevant details.
Through Paytm
- Open the Paytm mobile app on your phone.
- Tap on ‘Recharge and Pay Bills’.
- Tap on ‘Water’.
- Choose the correct water supply board, i.e., HMWSSB.
- Select the type of service (if applicable).
- Enter your CAN number.
- Tap on ‘Proceed’ to check your HMWSSB water bill charges.
- Select your desired payment mode and complete the transaction.
Through phone wallet apps
The HMWSSB allows payment through popular phone wallet apps, such as Google Pay, Paytm and PhonePe. To pay your water bill using a phone wallet, follow these steps:
- Open the phone wallet app.
- Go to the bill payment section.
- Select HMWSSB as the service provider.
- Enter your account and consumer number.
- Proceed to make the payment.
How to check your HMWSSB water bill payment status?
Keeping track of your water bill status in Hyderabad is easy and hassle-free. The HMWSSB offers several options for customers to check their bill status. One of the most convenient methods is to check your bill status online through the HMWSSB website. Log into the website and enter your account and consumer number to view your bill status.
You can check your bill status through the HMWSSB mobile app, which is available for both Android and iOS devices. This app allows you to make payments, check your consumption history and apply for new connections.
HMWSSB water bill: How to register a grievance?
The hyderabadwater.gov website offers a clear procedure to register a grievance.
- Visit the official HMWSSB website.
- Click on ‘Register Grievances’ under ‘Services’.
- Enter your customer details. Select the grievance type and grievance reason from the dropdown menus. Enter a clear description of your grievance. Once done, click ‘Submit’ to generate a token number.
- You will receive an SMS notification on your registered mobile number.
HMWSSB customer care details
- Dial 155313 to reach HMWSSB’s Customer Care Centre.
- For general inquiries and administrative matters, contact the office through the EPABX lines at 23433933 (30 lines).
Housing.com POV
Paying your HMWSSB water bill in Hyderabad is a straightforward process. The Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB) provides multiple ways to view, pay and manage your water bill, including online payments through their website, mobile app and phone wallets. The HMWSSB offers tools to easily check your bill status, locate your Customer Account Number (CAN) and register grievances. With customer care services, residents can quickly get assistance with any issues or inquiries. By utilising these resources, Hyderabad residents can ensure their water bills are paid on time, avoiding late fees and service interruptions.
FAQs
How can I pay my HMWSSB water bill online?
To pay your HMWSSB water bill online, visit the official HMWSSB website, navigate to ‘Online Bill Payment’, select ‘BillDesk’, enter your CAN number and click ‘Submit’. You can pay through your preferred payment method, such as credit/debit card or net banking. Upon successful payment, you will receive a transaction acknowledgement with all relevant details.
What is a CAN number and where can I find it?
The Customer Account Number (CAN) is a unique 9-digit identifier that contains all your consumer-related information. You can find your CAN number on your HMWSSB water bill. If you cannot find it, contact the HMWSSB customer service.
Can I pay my HMWSSB water bill using mobile wallet apps?
Yes, you can pay your HMWSSB water bill through popular mobile wallet apps, such as Paytm, Google Pay and PhonePe. Open the app, go to the bill payment section, select HMWSSB as the service provider, enter your account and consumer number and make the payment.
How do I check my HMWSSB water bill status?
You can check your HMWSSB water bill status online by logging into the official HMWSSB website with your account and consumer number. You can use the HMWSSB mobile app to view your bill status, make payments, check your consumption history and apply for new connections.
How can I register a grievance regarding my HMWSSB water bill?
To register a grievance, visit the HMWSSB website, click on ‘Register Grievances’ under ‘Services’, enter your customer details, select the grievance type and reason, provide a clear description of your grievance and click ‘Submit’ to generate a token number. You will receive an SMS notification confirming your grievance registration.
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