How to raise a request for an income tax refund reissue?

If a taxpayer has paid more tax than the amount, he is liable to pay, he can claim an income tax refund from the Income Tax (I-T) Department. However, there may be a possibility that a refund scheduled to be paid to the taxpayer in an assessment year may fail to get credited to his bank account. This may happen due to various reasons. In such a case, the taxpayer can request for a refund reissue with the I-T department. Follow this guide to make an online request for refund reissue.

How to raise a refund reissue request online?

If the income tax refund is not received, there are two methods to raise a request for a refund reissue from the I-T department, as explained below.

First method

• Visit the income tax portal incometax.gov.in and sign in using your login credentials.
• Go to ‘Services’. Click on ‘Refund Reissue’ from the dropdown.
• Now, click on ‘Refund Reissue Request’ option on the screen. This tab will get active only if the accounts where the refund, to the taxpayer, has failed.
• Select the ‘Create Refund Reissue Request’ option. Tick the checkbox. Now, click on ‘Proceed to Verification’ button. Choose the ITR for which a refund reissue request has to be raised. Click on ‘Continue’.
• In the next step, select ‘Bank Name’ where you want the refund amount to be credited. Tick the box and click on ‘Proceed to Verification’.
• Provide bank details, including your current account number and IFSC code. One should note that the refund amount will be received only in a validated bank account with a status mentioned as validated.
• Complete the e-verification with Aadhaar OTP or digital signature certificate (DSC).
• A message will be displayed that says, ‘Submitted Successfully’, along with the ‘Transaction ID’.
• Click on ‘View Refund Reissue Requests’.

Note the transaction ID for future reference. You will get a confirmation for the reissuing refund request on your registered e-mail ID and mobile number.

Second method

• Go to the ‘Dashboard’. Select ‘Pending Actions’.
• ‘Refund remain unpaid’ will appear. Click on ‘Refund Reissue’.
• A page will be displayed with the option ‘Create a Refund Reissue Request’.

Reasons for refund failure

A credit of refund can fail due to the reasons mentioned below:

• Providing incorrect bank details, which may include incorrect account number, MICR code or IFSC code, name mismatch, etc.
• If the KYC of the account holder is pending.
• Incorrect account description
• Account details provided are other than current account or saving bank account.

See also: Refund status of income tax: A guide to checking income tax refund status

How to perform a pre-validation check of a bank account?

• Visit the income tax portal https://www.incometax.gov.in/iec/foportal and log in using your user ID and password.
• Go to the dashboard. Select ‘Bank account’. Then, click on ‘update’.
• You will be directed to a new page, ‘My Bank Accounts’.
• If the bank account is validated, a green tick will appear with ‘validated mentioned’.

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