December 14, 2023: Operators who overcharge to provide services related to Aadhaar are suspended, and the registrar who appointed him faces a penalty of Rs 50,000, minister of state for electronics and information technology Rajeev Chandrasekhar informed the Lok Sabha in a written reply on December 13.
“The Unique Identification Authority of India (UIDAI) has placed an obligation on all Aadhaar operators not to overcharge for Aadhaar services, including update of biometric and demographic details. However, if any report on overcharging is received, the same is enquired and if established, a financial penalty of Rs 50,000 is imposed on the enrolment registrar concerned and the operator is suspended,” the minister said.
In case of any complaints, one can reach out to UIDAI through email or call to the toll free number 1947, he added.
“Enrolment agencies are selected on the basis of rigorous selection criteria. An individual is enrolled by a UIDAI-certified operator using UIDAI’s software by a controlled, non-repudiable and secure process, after selection on the basis of a rigorous examination and testing process,” he added.
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