As Kolkata continues to grow economically, it has witnessed a growth in a wide range of sectors, from IT and manufacturing to consulting and e-commerce. While it is known for its ports and the trade that it facilitates, Kolkata is also emerging as an IT hub. The city is also a home to many of the top educational institutions of the country.
Besides this, business process outsourcing is one such sector that has contributed significantly to the city’s growth while increasing employment as well. Several top BPOs have been established in Kolkata in recent years.
Business landscape in Kolkata
Kolkata is well-known for its historic industries, that include jute, textiles, and steel. These industries have contributed significantly in the city’s economic development. Furthermore, Kolkata’s strategic location along the Hooghly River’s banks has made it an important center for trade and business, with the Kolkata Port serving as an important gateway for international and domestic shipments. In recent years, the city has also witnessed a growth in the IT sector, with establishment of several software companies and innovative startups. The city also has thriving commercial, healthcare and education sectors.
While Kolkata has traditionally been known for its manufacturing industries, the business landscape is much more diverse now including a wide range of sectors that are flourishing in the city’s economy.
Top BPO companies in Kolkata
Tata Consultancy Services
Company type: IT service and consulting
Industry: IT, BPO, consulting
Sub Industry: Business process outsourcing
Location: Kolkata
Founding date: 1968
TCS is a global IT services and BPO company that is also one of the top BPO companies in Kolkata. It provides a wide range of BPO services such as customer support,data processing and innovative digital solutions that help the client improve their business in the competitive market. From banking to healthcare and retail, TCS has a huge client base.
Startek Enterprise
Company type: BPO company
Industry: BPO and customer support services
Sub Industry: Business process outsourcing
Location: Kolkata
Founding date: 1987
Startek Enterprise is another leading BPO company situated in Kolkata that provides services like: good customer support services, addressing the customer’s tech related queries, marketing, data entry and processing etc; The company has several offices in India and has helped several businesses in improving their efficiency.
VAP Technology
Company type: IT services and BPO company
Industry: IT and BPO
Sub Industry: Business process outsourcing
Location: Kolkata
VAP Technology offers services such as data management and processing, excellent customer support, business process outsourcing according to the client’s needs and many such related services. Besides BPO services, the company also offers a wide range of IT services such as software development and website designing.
Aegis
Company type: Global outsourcing and IT company
Industry: IT and BPO
Sub Industry: Business process outsourcing
Location: Kolkata
Founding date: 1985
Aegis is a global outsourcing company that serves several sectors such as healthcare, telecommunication, finance and retail. It excels in providing customer support besides providing services like financial and accounting outsourcing, technical support etc; It also specializes in providing healthcare BPO services and is a well known name in the India business market.
IBM Global
Company type: Global outsourcing and IT company
Industry: BPO, IT, consulting
Sub Industry: Business process outsourcing
Location: Kolkata
Founding date: 1911
IBM Global also provides services like finance and accounting, data processing and management, customer support and technical solutions, supply chain processing etc. IBM global is a multinational corporation that not only provides BPO services but also consulting services that help other businesses flourish and work effectively.
Tele Mahindra
Company type: IT and BPO multinational corporation
Industry: IT and BPO
Sub Industry: Business process outsourcing
Location: Kolkata
Founding date: 1986
Tech Mahindra is also an IT service and BPO company that provides services such as: quality customer care, management services, data processing, solutions related to finance and accounting, technical support to the customers etc. Tech Mahindra is one of the leading BPO companies in Kolkata and it helps the clients operate smoothly while also helping them build a strong relationship with their customers.
Q Connect
Company type: BPO company
Industry: BPO and outsourcing
Sub Industry: Business process outsourcing
Location: Kolkata
Q connect also provides services like customer support and data processing. It is among the top 10 BPO companies in Kolkata and has a reputation of providing premium customer management as well as business process management services. The company provides cost-efficient services helping the client improve its performance significantly.
Wipro
Company type: IT service and consulting company
Industry: IT, BPO, consulting
Sub Industry: Business process outsourcing
Location: Kolkata
Founding date: 1945
Wipro is a global company that provides IT and BPO services. When it comes to the services provided, Wipro provides a wide range of services catering to several different sectors. These services include: finance and accounting, customer support including technical support, improving customer engagement, healthcare BPO services, employee data management, supply chain management and many such services.
Fusion
Company type: BPO company
Industry: BPO and market research
Sub Industry: Business process outsourcing
Location: Kolkata
Fusion is another BPO company that excels in providing customer support and management, data entry and processing, market research, order processing etc; The company helps the clients improve their sales significantly and helps them efficiently generate leads. It also offers technical support to the customers and lays major emphasis on customer satisfaction.
Real estate demand in Kolkata
Rise in the number of BPO companies in Kolkata has led to an increase in the demand for real estate as these companies require huge spaces to set up their offices and operate effectively. These companies contribute significantly to the infrastructure development which results in an increase in the prices of property near them. Moreover, these companies also hire a huge number of people, many of which come from different cities and require accommodations. Hence, there is also a huge increase in the demand for rental spaces. Not only do these companies contribute to the growth of real estate, they also contribute significantly to infrastructure development and in improving the living standards of Kolkata.
Impact of BPO companies in Kolkata
BPO companies in Kolkata have significantly boosted the economy and increased employment as well. These companies require people for a wide variety of jobs, from data processing to customer support, and they hire a huge workforce to ensure smooth operation. These companies have also led to major infrastructure developments in the city which has helped the real estate market, indirectly improving the economy.
Moreover, BPO companies help small businesses work efficiently and help them reduce operational costs and maintain a good relationship with customers. All these factors strengthen the client’s market presence and help increase their revenue which also contributes to the city’s economy.
FAQs
Which are the top Indian BPO companies?
Genpact, Tata Consultancy Services, Accenture and Wipro are some of the top BPO companies in India.
What is the average salary in BPO?
Average salary in BPO is around Rs 2.5 Lakhs per annum.
Which is the number one BPO company in India?
Genpact is the top BPO company in India.
What is the average salary in BPO?
Average salary in BPO is around Rs 2.5 Lakhs per annum.
Which is the number one BPO company in India?
Genpact is the top BPO company in India.
Do BPO companies help with data migration and integration services?
Yes, some BPO companies in Kolkata do offer data migration and integration services, helping clients transition their data with ease.
What services do BPO companies in Kolkata generally offer?
BPO companies in Kolkata offer market research, data analysis, customer support, technical assistance and other such services to help businesses compete.
Do BPO companies offer disaster recovery?
Some BPO companies do provide disaster recovery in case of any mishap regarding data.
Do BPO companies in Kolkata work globally?
Yes, BPO companies like Wipro, Tech Mahindra, TCS provide their services globally.
Is working in a BPO stressful?
Yes, working in a BPO can be quite stressful as it requires a lot of research and conversations with the clients on a daily basis.
Do BPO companies have a future in India?
Yes, BPO companies are expected to rise in the coming years and this is a good opportunity to invest in them.
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