BPO companies in Indore

The presence of BPO (business process outsourcing) companies in Indore has significantly impacted the city’s real estate market. As these companies continue to thrive in Indore, there has been a growing demand for commercial office spaces and residential properties. This surge in demand has led to the development of new real estate projects and boosted property values, making Indore an attractive destination for real estate investment.

 

Business landscape in Indore

Indore, located in the heart of India, has emerged as a thriving business hub in recent years. It boasts a diverse industrial base, including manufacturing, IT, and agriculture. The city’s strategic location on key transportation routes has made it an attractive destination for businesses. With a strong focus on infrastructure development and a business-friendly environment, Indore has become a preferred choice for entrepreneurs and investors. 

 

Top BPO companies in Indore

 

Infosys BPM

Industry: ITES – BPO, KPO, LPO, MT

Sub Industry: BPO, KPO, Call Centre

Company Type: Industry Top

Location:  Tigaria Badshah, Indore, Madhya Pradesh 453112

Founding Year: 2002

Infosys BPM (Business Process Management) is a subsidiary of Infosys, one of India’s largest multinational corporations specialising in information technology and consulting services. It was established in 2002 and focuses on providing a wide range of business process outsourcing solutions to clients across various industries. Its services include finance and accounting, human resources outsourcing, procurement and supply chain management, customer service, and more. 

 

WNS Global Services

Industry: ITES – BPO, KPO, LPO, MT

Sub Industry: BPO, KPO, Call Centre

Company Type: Industry Top

Location: Vijay Nagar, Indore, Madhya Pradesh 452010

Founding Year: 1996

WNS Global Services is a prominent business process management (BPM) company founded in 1996. India. It operates as a global outsourcing firm, providing a wide range of services to clients across various industries. WNS offers comprehensive business process management solutions, including finance and accounting, customer care, research and analytics, legal process outsourcing, human resources, procurement, and more. 

 

TCS BPO

Industry: ITES – BPO, KPO, LPO, MT

Sub Industry: BPO, KPO, Call Centre

Company Type: Industry Top

Location: Tigaria Badshah, Indore, Madhya Pradesh 452005

Founding Year:  2013

TCS BPO, also known as Tata Consultancy Services Business Process Services, is a division of Tata Consultancy Services (TCS), one of India’s largest and most renowned IT services companies.  TCS BPO provides a wide range of business process outsourcing services to clients worldwide. These services include customer support, finance and accounting, human resources, procurement, supply chain management, and more. It serves clients across diverse industries, including banking and financial services, healthcare, retail, telecommunications, and more. 

 

Genpact

 Industry: ITES – BPO, KPO, LPO, MT

Sub Industry: BPO, KPO, Call Centre

Company Type: MNC

Location:  New Palasia Extension, Indore, Madhya

Founding Year: 2005

Genpact is a global professional services firm. It specialises in delivering BPO, IT services, and consulting solutions to organisations around the world. Genpact offers a wide range of services to its clients, including finance and accounting services, procurement, supply chain management, customer service and support, digital transformation, analytics, and more. They work with clients across various industries, including banking and financial services, healthcare, manufacturing, retail, and technology.

 

One Point One Solutions 

Industry: ITES – BPO, KPO, LPO, MT

Sub Industry: BPO, KPO, Call centres

Company Type: Industry Top

Location: MG Rd, Indore, Madhya Pradesh 452001

Founding Year: 2006

One Point One Solutions was founded in 2006. It provides a range of outsourcing services to clients across various industries. These services include customer support, technical support, telemarketing, data entry, and back-office solutions. The company aims to help businesses streamline their operations, improve customer service, and achieve cost efficiencies through outsourcing.

 

HGS

Industry: ITES – BPO, KPO, LPO, MT

Sub Industry: BPO, KPO, Call Centre

Company Type: India’s Top 500

Location: Old Palasia, Indore, Madhya Pradesh 452001

Founding Year: 2000

HGS, or Hinduja Global Solutions, is a well-known business process outsourcing (BPO) company founded in 2000. It offers a wide range of customer experience management and BPO services to clients across various industries. These services include customer support, technical support, sales, back-office operations, and more. HGS serves clients globally and is known for its expertise in customer engagement and service delivery.

 

First Source Solutions 

Industry: ITES – BPO, KPO, LPO, MT

Sub Industry: BPO, KPO, Call Centre

Company Type: India’s 501-1000

Location: Agra Bombay Road, Indore 452010.

Founding Year: 2001

Firstsource Solutions is a prominent business process management (BPM) company with a global presence.  It offers a wide range of BPM services, including customer experience management, healthcare solutions, finance and accounting, and digital services. They serve clients in various industries, including banking, financial services, healthcare, telecommunications, and more.

 

CSC

Industry: ITES – BPO, KPO, LPO, MT

Sub Industry: BPO, KPO, Call Centre

Company Type: Industry Top

Location: Vijay Nagar, Indore, Madhya Pradesh 452010

Founding Year: 2017

CSC (Computer Sciences Corporation) is a prominent American multinational information technology (IT) services and solutions company founded in 1959 by Roy Nutt and Fletcher Jones. In 2017, CSC merged with the Enterprise Services division of Hewlett Packard Enterprise to form a new company called DXC Technology. It offers a wide range of technology services to businesses and governments worldwide. It provides IT services and solutions, including consulting, systems integration, cloud computing, cybersecurity, and various industry-specific services. 

 

Conduent

Industry: ITES – BPO, KPO, LPO, MT

Sub Industry: BPO, KPO, Call Centre

Company Type: SMEs

Location: Vijay Nagar, Indore, Madhya Pradesh 452010

Founding Year:  2017

Conduent is a well-known business process services company with a global presence. It was founded in 2017 as a divestiture from Xerox Corporation. It provides a wide range of business process services and solutions to organisations across various industries, including healthcare, transportation, financial services, the public sector, and more. It specialises in services related to customer care, digital interactions, automated solutions, and administrative support.

 

Teleperformance India

Industry: ITES – BPO, KPO, LPO, MT

Sub Industry: BPO, KPO, Call Centre

Company Type: MNC

Location: A B Road Vijay Nagar, Indore – 452001

Founding Year: 2014

Teleperformance India is a prominent BPO company with operations in India.  It offers a wide range of customer experience management and BPO services. These services include customer support, technical support, sales, and various back-office. The company has multiple delivery centres and offices across various cities in India. Some of the major cities where it operates include Bangalore, Hyderabad, Indore, Jaipur, and others.

 

Commercial real estate demand in Indore

Office spaces: Indore has witnessed a rise in demand for office spaces, particularly due to the presence of numerous BPO and IT companies. Business parks and co-working spaces have become prominent, offering modern facilities to accommodate the growing workforce.

Rental properties: The demand for rental properties in Indore has surged, primarily driven by the city’s status as a prominent business hub. Residential properties in proximity to commercial areas are in high demand, leading to competitive rental rates.

The flourishing BPO and IT sectors in Indore have positively impacted the commercial real estate market. This growth has not only increased the availability of office spaces but has also bolstered the overall real estate sector, leading to increased property values and investment opportunities.

 

Impact of BPO companies in Indore

The establishment and growth of BPO (Business Process Outsourcing) companies in Indore have brought significant economic benefits to the city. These companies have created numerous job opportunities, attracting a skilled workforce from across the region. As a result, there is an increased demand for residential and commercial real estate, which has led to a surge in property development. Additionally, the city’s infrastructure and amenities have improved to accommodate the rising population, making Indore an attractive destination for both investors and residents.

 

FAQs

What is the full form of BPO?

BPO stands for Business Process Outsourcing.

What services do BPO companies offer?

BPO companies offer various services, including customer support, data entry, telemarketing, IT support, finance and accounting, human resources, and more.

How can BPO services benefit businesses?

BPO services can benefit businesses by reducing operational costs, improving efficiency, providing access to specialised skills, enhancing customer service, and allowing companies to focus on their core competencies.

Which is the best BPO in Indore?

Some of the prominent BPO companies in Indore are: One Point One solutions TCS BPO Infosys BPM WNS Global Services HGS

What is the effect of BPO on the economy?

BPO creates various job opportunities, including customer service, IT support, lead generation, and accounting, often shifting these roles from one country to a nearshore or offshore BPO provider, thereby generating employment and offering job training in the new location.

How much do BPO companies contribute to the Indian GDP?

The BPO industry's contribution to GDP has steadily increased from 1.2% to 5.4%, indicating its growing impact on the Indian economy. BPOs aim to boost earnings for the country and promote intellectual property (IP) creation.

What is the biggest industry in Indore?

The biggest industry in Indore is the information technology (IT) and IT-enabled services (ITeS) sector.

What are some posh neighbourhoods in Indore?

Here are some well-off neighbourhoods in Indore: 1. Super Corridor. 2. Nipania. 3. Vijay Nagar. 4. Mahalaxmi Nagar. 5. LIG Colony. 6. Rau. 7. Chandan Nagar

Is Indore rated as a 7-star city?

Indore, known as the cleanest city in the country, has achieved the remarkable distinction of being the first and only urban local body (ULB) to attain a 7-star rating, scoring the highest in the garbage-free cities category nationwide.

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