Top 10 BPO companies in Bangalore

Business Process Outsourcing companies in Bangalore have seen tremendous growth over the decades. It includes customer support, finance and accounting, human resources, data entry, and IT support. In this article, we’ll look at some of these BPO companies in Bangalore.

See also: Top 10 logistic companies in Bangalore

 

A list of BPO companies in Bangalore

 

Infosys BPM 

Industry: ITES – BPO, KPO, LPO, MT

Sub-Industry: BPO, KPO, Call Centre

Company Type: Industry Top

Level of Office: Head Office

Location: Bangalore

 

Infosys BPM is a part of Infosys. It is a leading business process outsourcing company with a presence around the globe. It offers a huge range of services like finance and accounting, customer service, digital transformation solutions and more.  

 

Accenture Solutions

Industry: ITES – BPO, KPO, LPO, MT

Sub-Industry: BPO, KPO, Call Centre

Company Type: MNC

Level of Office: Head Office

Location: Bangalore 

 

Accenture Solutions is a subsidiary of Accenture, which is an MNC company. Its customer base is global. It offers solutions in strategy, digital transformation, technology implementation, and business process outsourcing. 

 

Wipro BPO

Industry: Business Process Outsourcing (BPO)

Sub-Industry: Various BPO Services

Company Type: Subsidiary of Wipro 

Level of Office: Multiple levels 

Location: Bangalore

 

Wipro BPO, a division of Wipro, is a prominent player in the business process outsourcing industry. Its services include finance and accounting, customer support, human resources outsourcing, etc. 

 

Genpact

Industry: Business Process Outsourcing (BPO)

Sub-Industry: BPO Services

Company Type: Professional Services Firm

Level of Office: Various levels (delivery centres, offices)

Location: Bangalore

 

Genpact provides a wide range of business process outsourcing and information technology services to clients across the globe. It was founded in 1997. It specialises in banking, financial services, insurance, healthcare, manufacturing, retail, and more.

 

Hinduja Global Solutions

Industry: ITES – BPO, KPO, LPO, MT

Sub-Industry: BPO, KPO, Call Centre

Company Type: India’s Top 500

Level of Office: Head Office

Location: Bangalore / Bengaluru / Karnataka – 560068

 

Hinduja Global Solutions is a global business process management and customer engagement services company. Being a part of the Hinduja Group, it is one of the leading conglomerates. It offers services like healthcare, financial services, retail, technology, and telecommunications. It has various offices in multiple countries, including India, the United States, Canada, the United Kingdom, and the Philippines. 

 

Coforge Business Process Solutions 

Industry: ITES – BPO, KPO, LPO, MT

Sub-Industry: BPO, KPO, Call Centre

Company Type: MNC

Level of Office: Head Office

Location: Bangalore / Bengaluru / Karnataka – 562110

 

Coforge Business Process Solutions was known as NIIT Technologies Business Process Management. It is a business process management and outsourcing company. It is a part of Coforge, a global technology solutions organisation. Coforge Business Process Solutions offers a wide range of services aimed at optimising business processes and improving operational efficiency for its clients.

 

Fidelity Business Services India

Industry: ITES – BPO, KPO, LPO, MT

Sub-Industry: BPO, KPO, Call Centre

Company Type: MNC

Level of Office: Head Office

Location: Bangalore / Bengaluru / Karnataka – 560071

 

Fidelity Business Services India is a subsidiary of Fidelity Investments. It is a well-known global financial services company. Fidelity Business Services India plays a significant role in providing a wide range of technology and business process outsourcing services to support Fidelity’s global operations in areas related to finance, investments, and asset management.

 

Concentrix

Industry: ITES – BPO, KPO, LPO, MT

Sub Industry: BPO, KPO

Company Type: MNC

Level of Office: Head Office

Location: Bangalore / Bengaluru / Karnataka – 560068

 

Customer experience and business process outsourcing solutions are offered by the multinational business services firm Concentrix. They provide a wide range of services to organisations to improve client relations, organise processes, and boost productivity. In order to increase client engagement and overall business performance, these services also include customer assistance, technical help, sales, back-office support, and a number of other offerings. Concentrix has a substantial international footprint, and a wide spectrum of global businesses and organisations depend on their services.

 

Teleperformance

Industry: ITES – BPO, KPO, LPO, MT, IT services and consulting

Sub-Industry: BPO, KPO, Call Centre

Company Type: MNC

Level of Office: Head Office

Location: Bangalore / Bengaluru / Karnataka – 560100

 

Customer experience management, customer assistance, and business process outsourcing are the areas of expertise of the international corporation Teleperformance. They offer customer service, technical support, sales, and back-office services to a variety of businesses and organisations around the world. Teleperformance, which has operations in several nations, is renowned for its commitment to providing outstanding client experiences through its call centres and contact centres.

 

WNS

Industry: ITES – BPO, KPO, LPO, MT, Analytics

Sub-Industry: BPO, KPO, Call Centre

Company Type: MNC

Level of Office: Head Office

Location: Bangalore / Bengaluru / Karnataka – 560066

 

A multinational business process management (BPM) firm is WNS (Holdings) Limited. Customer service, finance and accounting, research and analytics, and human resources are just a few of the outsourced services they provide to companies and organisations. By utilising technology and data analytics, WNS assists clients in optimising their operations, cutting costs, and increasing efficiency. WNS offers a wide range of services and caters to a variety of industries, including banking, healthcare, retail, travel, and more.

 

Commercial real estate demand in Bangalore

Office space: BPO companies require extensive office space to accommodate their growing workforce. This has led to a surge in demand for commercial real estate in Bangalore. As a result, new office complexes and business parks have mushroomed across the city, contributing to the development of its suburban and peripheral areas. 

 

Rental property: The influx of BPO firms has bolstered the rental property market in Bangalore. Property owners have benefited from steady demand for commercial spaces, leading to competitive rental rates and higher property values.

 

Developers are increasingly focusing on mixed-use developments that combine residential, commercial, and retail spaces. This trend caters to the needs of both BPO professionals and residents, creating vibrant, self-sustaining neighbourhoods.

Read also: Top agriculture companies in Bangalore

 

FAQs

What is a BPO company, and what do they do in Bangalore?

A Business Process Outsourcing company in Bangalore is an organisation that provides various business services to other companies or clients, often on a contract basis. These services can include customer support, data entry, finance and accounting, IT services, and more.

Why are there so many BPO companies in Bangalore?

Bangalore has become a major BPO hub due to several factors, including a skilled workforce, lower labour costs, a favourable business environment, and a strong IT infrastructure. These factors make it an attractive location for outsourcing non-core business functions.

Which are the prominent BPO companies in Bangalore?

Prominent BPO companies in Bangalore include Infosys BPO, Wipro BPO, Genpact, Accenture, Hinduja Global Solutions, and Coforge, among others.

What types of services do BPO companies in Bangalore offer? BPO companies in Bangalore offer a wide range of services, including customer support, data entry, finance and accounting, IT services, human resources, content creation, and more, depending on client needs.

What are the benefits of outsourcing to BPO companies in Bangalore?

Outsourcing to BPO companies in Bangalore can provide cost savings, access to a skilled workforce, improved operational efficiency, scalability, and the ability to focus on core business activities.

Are there different types of BPO companies in Bangalore?

Yes, BPO companies in Bangalore can be categorised as onshore, offshore, or nearshore, depending on their location in relation to the client. Onshore BPOs are in the same country as the client, offshore BPOs are in a different country, often with lower labour costs, and nearshore BPOs are in neighbouring or nearby countries.

How to choose the right BPO company in Bangalore for my business needs?

To choose the right BPO company, consider the company's specific requirements, budget, industry, and the company's expertise. Evaluate their track record, technology capabilities, and cultural fit to ensure a successful partnership.

What is the future outlook for BPO companies in Bangalore?

The future looks promising for BPO companies in Bangalore as the demand for outsourcing services continues to grow. As technology advances, BPOs are also adopting automation and AI to enhance their offerings and remain competitive in the global market.

Why choose Bangalore for business outsourcing services?

Bangalore is a hub for business outsourcing due to its skilled workforce, robust IT infrastructure, and favourable business environment. The city offers a large talent pool of professionals well-versed in various industries, making it a prime destination for companies seeking high-quality outsourcing solutions.

What are the benefits of working in a BPO company in Bangalore?

There are many benefits of working in a BPO company including competitive salaries,benefits packages, good opportunities for career growth and development, a vibrant and cosmopolitan city to live and work in.

Got any questions or point of view on our article? We would love to hear from you. Write to our Editor-in-Chief Jhumur Ghosh at jhumur.ghosh1@housing.com