Chennai, often referred to as the Gateway of South India, emerged as a prominent destination for Business Process Outsourcing (BPO) companies. The city’s strategic location, highly skilled workforce, and favourable business environment have transformed it into a BPO hotspot in India. These companies provide a wide range of services, including customer support, technical support, finance and accounting, human resources outsourcing, and healthcare outsourcing. In this article, we will explore the top BPO companies in Chennai.
See also: Top 10 BPO companies in Bangalore
Business landscape in Chennai
Chennai has a diverse business landscape, including IT, software sector, and manufacturing units. The city’s coastal gateway encourages the trade industry. Business Process Outsourcing companies have also emerged as key players in this business landscape. Chennai also has major healthcare and pharmaceutical companies.
Read also: Top fintech companies in Chennai
A list of BPO companies in Chennai
Tata Consultancy Services (TCS)
Industry: Information Technology and Services
Sub-Industry: IT Services
Company Type: Public
Location: Velachery, Chennai
Founded in: 1968
Tata Consultancy Services is one of the most renowned BPO companies in Chennai. With a global presence and a comprehensive suite of services, it has played a significant role in shaping Chennai’s BPO industry. The company provides a variety of services, including customer support, finance and accounting, human resources outsourcing, and data analytics.
Infosys BPM
Industry: Information Technology and Services
Sub Industry: IT Services
Company Type: Public
Location: Nungambakkam, Chennai
Founded in: 1981
Infosys BPM, a subsidiary of Infosys Limited, is known for its dedication to process excellence. Infosys BPM provides end-to-end outsourcing solutions across various industries, including banking, healthcare, and retail. Its Chennai operations centre is equipped with cutting-edge technology and a highly skilled workforce, making it a preferred choice for global clients seeking high-quality BPO services.
Wipro BPO
Industry: Information Technology and Services
Sub Industry: IT Services
Company Type: Public
Location: CDC 3, Meenambakkam, Chennai
Founded in: 1945
Wipro BPO, a division of Wipro Limited, has a significant presence in Chennai. Leveraging its expertise in technology and business process services, Wipro BPO offers solutions in areas such as finance and accounting, customer service, and procurement. Its commitment to digital transformation and customer-centric approaches has solidified its position as a top BPO company in Chennai.
Cognizant BPO
Industry: Information Technology and Services
Sub Industry: IT Services
Company Type: Public
Location: Tambaram, Chennai
Founded in: 1994
Cognizant, headquartered in the United States, has a robust presence in Chennai’s BPO sector. It provides services across industries like healthcare, life sciences, and financial services. Its Chennai operations centre showcases a blend of advanced technology and domain expertise, enabling it to cater to complex business processes.
Sutherland Global Service
Industry: Business Process Outsourcing
Sub Industry: Customer Experience Management
Company Type: Private
Location: Velachery, Chennai
Founded in: 1986
Sutherland Global Services has been a prominent name in Chennai’s BPO industry for over a decade. With a commitment to delivering exceptional customer experiences, Sutherland offers a wide range of services, including customer support, technical support, and finance and accounting. Its Chennai centre is known for its diverse workforce and multilingual capabilities, making it a preferred choice for global clients.
WNS Global Services
Industry: Business Process Management
Sub Industry: Outsourcing/Offshoring
Company Type: Public
Location: Ramapuram, Chennai
Founded in: 1996
WNS Global Services spans multiple industries, including travel, healthcare, and finance. WNS is recognised for its data-driven decision-making, automation capabilities, and commitment to innovation, which have contributed to its success in Chennai’s competitive BPO landscape.
SITEL Group
Industry: Business Process Outsourcing
Sub Industry: Customer Experience Management
Company Type: Public
Location: Sholinganallur, Chennai
Founded in: 1985
SITEL Group, a global customer experience management company, has a well-established presence in Chennai. Its services encompass customer support, technical support, and digital marketing solutions. SITEL’s Chennai operations centre is known for its multilingual capabilities and dedication to providing personalised customer experiences.
Aura BPO Services
Industry: Business Process Outsourcing (BPO)
Sub-Industry: Call Center, Customer Support, Contact Center
Location: Chennai, Tamil Nadu, India
Company Type: Private Limited
Founded in: 2012
AURA BPO SERVICES PRIVATE LIMITED is a well-established BPO company in Chennai, known for its commitment to delivering high-quality outsourcing solutions to a diverse range of clients. With a focus on efficiency and customer satisfaction, they have built a strong reputation in the industry.
Sundaram Business Services
Industry: Business Process Outsourcing (BPO)
Sub-Industry: Back Office, Accounting, Finance
Location: Chennai, Tamil Nadu, India
Company Type: Public Limited Company
Founded in: 2005
Sundaram Business Services, headquartered in Chennai, is a trusted name in the BPO sector. Their dedicated team offers a wide array of outsourcing services, catering to both domestic and international clients. With a proven track record, they continue to be a reliable partner for businesses.
Full Circle Bpo Service
Industry: Business Process Outsourcing (BPO)
Sub-Industry: Call Center, Customer Support, Contact Center
Location: Chennai, Tamil Nadu, India
Company Type: Private Limited Company
Founded in: 2010
Full Circle Bpo Service, located in Chennai, is a dynamic BPO firm that excels in delivering cost-effective and efficient outsourcing solutions. Their client-centric approach and flexible services make them a preferred choice for businesses seeking BPO expertise.
Miramed Ajuba Solutions
Industry: Business Process Outsourcing (BPO)
Sub-Industry: Medical Billing, Healthcare BPO
Location: Chennai, Tamil Nadu, India
Company Type: Private Limited
Founded in: 2000
Miramed Ajuba Solutions Private Ltd, based in Chennai, is a leading BPO company that specializes in healthcare and revenue cycle management services. Their innovative solutions and a strong focus on compliance have earned them recognition in the healthcare BPO sector.
Datamark India BPO LLP
Industry: Business Process Outsourcing (BPO)
Sub-Industry: Data Entry, Data Processing, Transcription
Location: Chennai, Tamil Nadu, India
Company Type: Limited Liability Partnership (LLP)
Founded in: 2016
DATAMARK INDIA BPO LLP, a Chennai-based BPO provider, offers comprehensive and scalable outsourcing services to a global clientele. With a commitment to cutting-edge technology and operational excellence, they are a valuable partner for businesses seeking efficiency.
Synergy Revo Global Business Services
Industry: Business Process Outsourcing (BPO)
Sub-Industry: Call Center, Customer Support, Contact Center
Location: Chennai, Tamil Nadu, India
Company Type: Private Limited
Founded in: 2020
SYNERGY REVO GLOBAL BUSINESS SERVICES PRIVATE LTD, headquartered in Chennai, is a versatile BPO company offering a wide range of outsourcing solutions. Their innovative approach and dedication to quality have made them a preferred choice for businesses looking for tailored BPO services.
Corelead Interactive
Industry: Business Process Outsourcing (BPO)
Sub-Industry: Call Center, Customer Support, Contact Center
Location: Chennai, Tamil Nadu, India
Company Type: Private Limited
Founded in: 2010
Corelead Interactive Pvt. Ltd. is a Chennai-based BPO company known for its comprehensive and interactive outsourcing services. With a strong focus on customer engagement and satisfaction, they bring a fresh approach to the BPO industry, making them a notable player in the market.
Commercial real estate demand in Chennai
Increased commercial real estate demand: BPO companies require substantial office space to accommodate their workforce and operation, which has led to a growing demand for commercial real estate, particularly in areas like Taramani, Guindy, and OMR (Old Mahabalipuram Road).
Rental market: The influx of BPO companies has boosted the rental market in Chennai, especially in neighbourhoods close to BPO hubs.
Property value appreciation: The development of the IT and BPO sectors has positively influenced property values in the city, making real estate investments more attractive for property owners and investors.
Job opportunities: BPO companies are significant employers in Chennai, creating job opportunities for the local population. This has led to an influx of individuals and families relocating to the city in search of employment, thereby driving demand for both residential and commercial real estate.
Impact on rental rates: While the demand for rental properties has increased, it has also led to a rise in rental rates in certain neighbourhoods. This can be advantageous for property owners and investors but may pose challenges for employees seeking affordable housing options.
Impact of BPO companies on Chennai
The growth of BPO companies in Chennai has had a multifaceted impact on the city’s real estate sector. It has driven demand for commercial properties, influenced property values, spurred infrastructure development, and contributed to the overall economic growth of the city. However, it has also led to increased competition for rental properties and, in some cases, rising rental rates. As the BPO industry continues to evolve, its influence on Chennai’s real estate market will likely remain significant.
FAQs
What is a BPO company in Chennai?
A BPO (Business Process Outsourcing) company in Chennai is an organisation that provides outsourcing services to businesses. These services can include customer support, technical support, data entry, finance and accounting, and more.
What are the top BPO companies in Chennai?
Some of the top BPO companies in Chennai include Tata Consultancy Services (TCS), Infosys BPM, Wipro BPO, Cognizant BPO, Sutherland Global Services, and many others.
How do BPO companies in Chennai benefit businesses?
BPO companies in Chennai help businesses streamline their non-core operations by outsourcing tasks to experts. This allows businesses to focus on their core competencies, reduce costs, and improve efficiency.
What is the average salary in BPO companies in Chennai?
The salary in BPO companies in Chennai can vary widely depending on the role, experience, and the specific BPO company. However, customer service representatives and entry-level positions typically have starting salaries ranging from Rs 15,000 to Rs 25,000 per month.
Are BPO jobs in Chennai secure?
BPO jobs in Chennai, like any other industry, can provide job security based on the company's stability and performance. Established BPO companies with a strong client base tend to offer more job security.
How can I apply for a job in a BPO company in Chennai?
To apply for a job in a BPO company in Chennai, you can typically visit the company's website and look for their careers or job openings section.
What skills are required to work in a BPO company in Chennai?
Common skills required for BPO jobs in Chennai include excellent communication skills, problem-solving abilities, computer proficiency, and the ability to work in a team.
Do BPO companies in Chennai offer night shifts?
Yes, many BPO companies in Chennai offer night shifts, especially for positions like customer support and technical support that may require 24/7 operations to serve clients in different time zones.
Do BPO companies in Chennai provide training to employees?
Yes, most BPO companies in Chennai provide training to their employees to ensure they have the necessary skills and knowledge to perform their job roles effectively. Training can include technical, soft skills and domain-specific training.
What is the future outlook for BPO companies in Chennai?
The future outlook for BPO companies in Chennai is positive as they continue to adapt to emerging technologies like automation and artificial intelligence.
| Got any questions or point of view on our article? We would love to hear from you. Write to our Editor-in-Chief Jhumur Ghosh at jhumur.ghosh1@housing.com |
