Top KPO companies in India

In recent years, India has witnessed a significant surge in the Knowledge Process Outsourcing (KPO) industry, largely propelled by globalisation. This industry has become increasingly attractive to businesses, particularly due to India’s well-established reputation as a hub for IT outsourcing. As KPO companies continue to expand their operations, there is an increased requirement for commercial spaces in various cities across the country. This trend underscores the ongoing growth and development of India’s real estate sector.

 

In this article, we will take a look at the top 10 KPO companies in India and assess their impact on the nation’s business landscape and the evolving real estate scene. 

See also: List of top companies in Vizag

 

Business landscape in India

India’s business landscape has undergone a notable transformation, characterised by a strong emphasis on industrialisation. This evolving environment offers abundant opportunities across various sectors, creating a dynamic business ecosystem. Notable sectors include automobiles, aviation, banking, biotechnology, cement, financial services, food industry, gems and jewellery, healthcare, information technology, insurance, IT-enabled services, media and entertainment, oil and gas, real estate, retail, steel, textiles, telecommunications, tourism, and hospitality. These diverse industries collectively contribute to the expansive canvas of business prospects in India, attracting both emerging and established ventures seeking to leverage the country’s vast economic potential. 

Read also: Top finance companies in Hyderabad

 

Top 10 KPO companies in India

 

Genpact

Company type: KPO

Location: CP, Delhi – 110001

Founded in: 1997

Genpact is a global services company and a prominent player in the KPO industry. Founded in 1997 by Pramod Bhasin, it has evolved into a leader with a heritage rooted in real-world expertise and collaborative innovation. With a strong foundation of lean and Six Sigma principles, Genpact provides a wide range of services. As a trusted partner to Global Fortune 500 clients, it is at the forefront of digitally-led innovation and operations.

 

IBM

Company type: KPO

Location: Bannerghatta Main Road, Bengaluru – 560029

Founded in: 1992

IBM India, an Indian subsidiary of IBM, has been a pivotal player in the technology landscape since 1992. Operating from multiple locations across India, including Ahmedabad, Bengaluru, and Hyderabad, IBM is a holistic provider of end-to-end solutions encompassing hardware, software, services, and consulting. With a remarkable track record and a vast workforce, it is the largest multinational company in the country. The company’s services span various industries and serve clients worldwide.

 

Mindtree

Company type: KPO

Location: Kodihalli, Bangalore – 560008

Founded in: 1999

Mindtree, headquartered in Bangalore and part of the Larsen and Toubro Group, is a multinational IT services and consulting company founded in 1999. Specialising in areas like e-commerce, cloud computing, digital transformation, and data analytics, Mindtree has a global presence. Its services encompass application development and maintenance, digital services, enterprise application integration, business process management, testing, infrastructure management, and engineering R&D, making it a leading player in the IT industry.

 

Concentrix Corporation

Company type: KPO

Location: Shivaji Stadium Metro Station, Delhi – 110001

Founded in: 1995

Concentrix Technologies, established in 1995, is based in Bangalore, Karnataka, with a global reach. Engaged in data processing and technology-infused customer experience solutions, Concentrix provides services such as technical support, customer care, and sales solutions to a wide array of clients. With a strong focus on CX process optimisation and automation, it continues to enhance customer experiences.

 

WNS Global Services

Company type: KPO

Location: Vikhroli, Mumbai – 400079

Founded in: 1996

WNS Global Services, headquartered in Mumbai, is a global business process management company with a network of 60 delivery centres worldwide. Founded in 1996 as Speedwing World Network Services and later acquired by Warburg Pincus, WNS offers a comprehensive spectrum of BPM services across industries. With a global workforce serving clients in various locations, WNS empowers clients to build enduring customer relationships and drive business growth.

 

First Source

Company type: KPO

Location: Varthur Hobli, Bangalore – 560103

Founded in: 2001

First Source Solutions Limited is an Indian business process management company headquartered in Mumbai under the RP Sanjiv Goenka Group. Established in 2001, it offers services across various sectors, including banking, financial services, customer services, telecom, media, and healthcare. With operations in India, the UK, the US, and the Philippines, it specialises in contact and service centres, along with platform automation and analytics. 

 

Wipro BPS

Company type: KPO

Location: Doddakannelli Road, Bangalore – 560035

Founded in: 1945

Wipro, a multinational corporation based in Bangalore, Karnataka, excels in information technology, consulting, and business process services. Wipro BPS, its outsourcing arm, operates globally in 13 countries with a broad clientele and a significant workforce. Offering services such as cloud computing, cybersecurity, digital transformation, artificial intelligence, and data analytics, it serves clients in 67 countries. Honoured with awards for corporate governance and IT services, it is a top player in the KPO industry.

 

Datamatics Global Services

Company type: KPO

Location: Andheri East, Mumbai – 400093

Founded in: 1975

With over 43 years of experience, Datamatics is an Indian technology company that empowers data-driven businesses by providing intelligent solutions. Their enterprise-grade, multi-skilled bot, TruBot, streamlines productivity and manages repetitive business processes. Datamatics Global Services offers services in enterprise content management, cutting-edge digital experiences, mobile product engineering, and maintenance across various domains.

 

Pangea3

Company type: KPO

Location: Madras Road, Bangalore – 560016

Founded in: 2004

Pangea3, a legal outsourcing company, operates from multiple locations, including New York and various Indian cities. Founded in 2004, it offers legal services and intellectual property support to European, US, and Japanese corporations and international law firms. Specialising in legal outsourcing services, intellectual property services, contract management, patent research, and document review, it has gained recognition for its quality legal support.

 

TechBooks (Aptara)

Company type: KPO

Location: Wanawadi, Pune – 411040

Founded in: 1988

TechBooks, now known as Aptara, is a prominent player in the publishing services sector within the KPO industry. Specialising in composition, data learning, and e-learning services, it serves major publishing houses and aims to provide comprehensive e-learning solutions for India’s education, government, and corporate sectors. Their services encompass interactive ebooks, digital publishing, content production, application development, learning development, and training consultancy. 

 

Commercial real estate demand in India

 

Office space

The rapid expansion of KPO companies in India has generated substantial demand for office spaces. These firms, known for their sizable workforces, are also willing to pay premium rents, particularly in major cities like Bangalore, Mumbai, Hyderabad, and Pune. This heightened demand has led to a significant portion of office space absorption in the country, making KPO companies a key player in the commercial real estate market.

 

Rental property

The well-paid and highly skilled workforce of KPO companies has significantly boosted the demand for rental properties, particularly in close proximity to KPO office complexes. Employees in these sectors prefer high-end rental homes, leading to a surge in requirements for residential rental properties near KPO hubs. This trend has resulted in favourable rental yields in these areas compared to the citywide average.

 

Impact

The growing demand for commercial real estate and rental properties, fueled by the expansion of KPO companies, is making a positive impact on the Indian economy. This surge has accelerated infrastructure development, created job opportunities, and increased government revenue. The real estate sector, a substantial contributor to India’s GDP, is thriving, offering investors attractive returns and contributing to the sector’s overall growth. 

 

Impact of KPO companies on India

KPO companies have significantly shaped India’s real estate landscape, leveraging local properties and igniting heightened demand. On the commercial front, these firms require extensive office spaces for their skilled workforce, particularly in major Indian cities like Bangalore, Mumbai, Hyderabad and Pune. Their willingness to pay premium rents has injected vitality into the commercial real estate sector. Simultaneously, the KPO sector’s growth has propelled residential property demand in these urban centres. Well-compensated KPO professionals are fueling demand for high-end homes, especially near KPO office complexes. For instance, Bangalore has experienced a robust real estate surge, marked by a profusion of commercial and residential projects tailored to the expanding KPO industry. Similarly, Hyderabad, home to major KPO giants like Genpact, has seen a notable uptick in real estate prices, exemplifying the substantial influence of KPO companies on India’s real estate dynamics. 

 

FAQs

What characterises the KPO industry in India?

The KPO (Knowledge Process Outsourcing) sector in India involves outsourcing critical information-related business functions to highly specialised individuals with advanced degrees and expertise in specific domains.

Is KPO superior to BPO?

KPO and BPO serve distinct purposes. BPO primarily focuses on cost reduction, while KPO specialises in delivering knowledge-based services like data analytics and IT support to enhance core business operations. KPO services are known for their specialised and knowledge-intensive nature compared to BPO.

Is KPO the same as a call centre?

No, KPOs and call centres are separate entities. BPO call centres manage processes on behalf of clients, whereas KPO often involves handling information, knowledge, or data for client companies, frequently requiring specialised expertise.

What is the scale of India's KPO industry?

India's KPO industry is valued at approximately 5.7 billion USD and experiences annual growth of 15-17%. It provides diverse solutions to sectors such as FMCG, engineering, automotive, legal research, telecom, research and development, and more.

What does the future hold for KPO?

The KPO market is projected to experience substantial growth between 2023 and 2030. With steady expansion in 2023 and the adoption of strategic initiatives by key players, the market is poised for further development.

What represents the highest salary bracket in KPO?

Senior Associate holds the highest-paying position in KPO, with an annual salary of Rs 4.5 lakhs. The top 10% of employees in this field earn more than Rs 7.25 lakhs annually, while the top 1% command an impressive Rs 36.28 lakhs per year.

Is KPO a technical or non-technical domain?

KPO demands advanced analytical and technical skills coupled with specialised expertise. It encompasses a wide array of knowledge-based activities, contributing to value creation, cost-efficiency, and addressing the demand for skilled professionals.

What salary range should freshers in KPO expect?

Freshers entering BPO/KPO companies can anticipate an average annual salary of Rs 2.2 lakhs (Rs 18.3k per month), based on recent salary data from 271 sources.

Which Indian state hosts the highest number of KPOs?

Karnataka leads with the highest concentration of KPOs in India, followed closely by Maharashtra and Tamil Nadu. Other states, including Andhra Pradesh, Delhi, and Telangana, also have a significant presence of KPOs.

Got any questions or point of view on our article? We would love to hear from you. Write to our Editor-in-Chief Jhumur Ghosh at [email protected]