Strengthen grievance redressal mechanism: Housing minister, to DDA

Union housing and urban affairs minister, Hardeep Singh Puri, in a meeting with the Delhi Development Authority, has asked the agency improve its grievance redressal mechanisms and expedite the digitisation of land and property records

Union minister Hardeep Singh Puri, on November 2, 2017, asked the DDA to strengthen their grievance redressal mechanism, to increase efficiency and ensure user satisfaction. In a meeting with Delhi Development Authority vice-chairman Udai Pratap Singh, he directed the DDA official to ensure speedy digitisation of records, including land and property and called for its completion in a time-bound manner.

See also: Haryana rolls out online system for property records

The housing and urban affairs minister also stressed on the need to fill up vacancies in the DDA, which, he said, will ensure ’employment to a few thousand people’. “MoS (Puri) also directed the DDA to strengthen their grievance redressal mechanism to increase efficiency and ensure user satisfaction,” the ministry said in a tweet.

Expressing concerns over the parking problem in the national capital, Puri directed the DDA to ensure that parking was a part of the integrated planning, by the authority. Besides, the minister also asked the vice-chairman to ensure landscaping of over 1,000 parks, an official said.


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