Top BPO companies in Mumbai

Mumbai has established itself as a thriving centre for Business Process Outsourcing (BPO) companies in the modern, dynamic commercial landscape. In addition to flourishing in banking and commerce, Mumbai—India’s financial capital—also houses some of the nation’s leading BPO firms. These companies play pivotal roles across various sectors, including ITES, KPO, LPO and MT services. As BPOs flourish, they drive demand for office spaces, contributing significantly to Mumbai’s real estate sector’s growth.

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Mumbai’s strategic location and skilled workforce draw top industry players, impacting the local real estate market with growing demands for office spaces and facilities. This trend signals a promising future for Mumbai’s real estate sector, closely entwined with the thriving BPO industry.

See also: Top startup companies in Mumbai

Business landscape in Mumbai

Mumbai, as one of the world’s largest cities, plays a vital role in shaping India’s business landscape. Known as the country’s financial capital, it boasts a diverse economic ecosystem encompassing finance, entertainment, technology, and manufacturing. Mumbai’s stock exchange, Bollywood industry, and burgeoning startups create a dynamic economic hub, attracting both multinational corporations and entrepreneurs. Its urbanisation, driven by population growth and economic development, exemplifies the intricate relationship between urban expansion and business evolution in this dynamic region, making Mumbai a key player in India’s business landscape.

Top BPO companies in Mumbai

Firstsource Solutions

Industry: ITES – BPO, KPO, LPO, MT
Sub Industry: BPO, KPO, Call Centre
Company Type: Public
Location: New Link Road, Malad West, Mumbai, Maharashtra – 400064
Founded in: 2001

Firstsource Solutions is a well-established player in the BPO industry, offering a wide array of customer management services, including contact centres, transaction processing, and debt collection. The company serves diverse industries such as Banking and Financial Services, Healthcare, Communication, Media and Technology, and more. It’s listed on the Bombay and National Stock Exchange of India and continues to be a driving force in the BPO sector.

Tech Mahindra Business Services

Industry: ITES – BPO, KPO, LPO, MT
Sub Industry: BPO, KPO, Call Centre
Company Type: Public
Location: Chincholi Bunder Link Road, Malad (West), Mumbai, Maharashtra – 400064
Founded: 2003

Tech Mahindra Business Services is a prominent name in the international telecom BPO space. This company specialises in offering end-to-end CRM services for clients such as Three in the UK and Vodafone in Australia. Tech Mahindra’s global reach ensures superior service qualities, such as—

Customer Care
Channel Support
Collections
Value-Added Services
Customer Retention
Technical Support

With over a decade of experience, Tech Mahindra has expanded its footprint and now handles millions of customers across multiple countries. It recently became a subsidiary of Tech Mahindra, a leading provider of solutions and services to the telecommunications industry.

WNS Global Services

Industry: ITES – BPO, KPO, LPO, MT
Sub Industry: BPO, KPO, Call Centre
Company Type: Public
Location: Vikhroli West, Mumbai, Maharashtra – 400079
Founded: 1996

WNS (Holdings) is a key player in the Business Process Management (BPM) industry, providing comprehensive data, voice, analytical, and business transformation services. With a global presence, WNS serves clients across ten industries and is a leader in global BPM. Its global footprint extends to the USA, UK, Australia, Europe, South Africa and more. WNS combines deep industry knowledge with technology and analytics to co-create innovative, digitally-led solutions for businesses.

Teleperformance

Industry: ITES – BPO, KPO, LPO, MT
Sub Industry: BPO, KPO, Call Centre
Company Type: MNC
Location: Goregaon, Mumbai, Maharashtra – 400063
Founded: 1978

Teleperformance is a global leader in omnichannel customer experience and is known for its hub in Digitally Integrated Business Services. With a multicultural team of over 90,000 associates in India, Teleperformance caters to 200+ clients from various industries. The company empowers businesses to adapt to digital innovations while enhancing customer experiences through technology and human touch.

Athena BPO

Industry: ITES – BPO, KPO, LPO, MT
Sub Industry: BPO, KPO, Call Centre
Company Type: Private
Location: Chandivali, Powai, Mumbai, Maharashtra – 400072
Founded: 1990

Athena BPO, a domestic contact centre in India, has over 16 years of experience in providing multilingual support across 11 regional languages. It has a strong presence in BFSI, FMCG, MEDIA, and Telecom verticals. With over 3,000 billable seats in Mumbai and Bangalore, Athena BPO offers a wide range of telecalling services, backend services, web, email & SMS response management, and more.

Altius Customer Services

Industry: ITES – BPO, KPO, LPO, MT
Sub Industry: BPO, KPO, Call Centre
Company Type: Private
Location: Vashi, Mumbai, Maharashtra – 400705
Founded: 2002

Altius Customer Services is a versatile company that manages customer lifecycle through Digital Marketing, Information Technology, and Business Process units. With a strong presence in various sectors, including Healthtech, FMCG, Fintech and more, Altius delivers a spectrum of BPM solutions, redefining the digital future of businesses. It’s known for its partnership-driven approach and a team of experts with extensive industry experience.

Hexaware Technologies

Industry: ITES – BPO, KPO, LPO, MT
Sub Industry: BPO, KPO, Call Centre
Company Type: Private
Location: TC Industrial Area, Mahape, Navi Mumbai, Maharashtra – 400710
Founded: 1990

Hexaware Technologies is a global provider of IT services, consulting, and business solutions. The company caters to a wide range of industries, including manufacturing, retail, telecom, banking, and more. Hexaware offers services such as—

Ticketing
Reservations
Crew management
Maintenance
Repair
Overhaul
Application transformation management
Business intelligence
Digital assurance
Enterprise software

With a global presence, Hexaware empowers enterprises to achieve digital transformation at scale and speed.

i2c World

Industry: ITES – BPO, KPO, LPO, MT
Sub Industry: BPO, KPO, Call Centre
Company Type: MNC
Location: Saki Naka, Mumbai, Maharashtra – 400072
Founded: 2001

i2c World is an offshore business process outsourcing company registered in the U.S. with a service centre in Mumbai, India. It specialises in various outsourced service solutions, including—

Sales
Customer surveys
Medical billing and more.

i2c World caters to businesses of all sizes, particularly small to mid-sized enterprises, offering customised solutions for success.

Foundever (previously known as Sitel)

Industry: ITES – BPO, KPO, LPO, MT
Sub Industry: BPO, KPO, Call Centre
Company Type: MNC
Location: Andheri East, Mumbai, Maharashtra 400072
Founded: 1985

Foundever, formerly known as Sitel, is a privately owned contact centre company headquartered in Miami, Florida. It provides several services for large companies worldwide, including—

Outsourced sales
Technical support
Customer service
Other business processes

With a rich history dating back to 1985, Foundever has evolved and expanded globally, focusing on delivering excellent customer experiences for leading brands.

Tata Consultancy Services (TCS)

Industry: ITES – BPO, KPO, LPO, MT
Sub Industry: BPO, KPO, Call Centre
Company Type: Public
Location: L B S Marg, Vikhroli West, Mumbai, Maharashtra – 400079
Founded: 1968

Tata Consultancy Services (TCS) is a renowned IT services, consulting, and business solutions organisation with a legacy of partnering with some of the world’s largest businesses for over 50 years. TCS believes in the power of innovation and collective knowledge to transform the future. The company’s services span various industries, and it has been recognised as a leader in the BPO field.

Intelenet Global Services

Industry: ITES – BPO, KPO, LPO, MT
Sub Industry: BPO, KPO, Call Centre
Company Type: Private
Location: Mind Space, Malad (West), Mumbai – Maharashtra – 400 090
Founded: 2000

Intelenet Global Services provides third-party business process outsourcing and contact centre services. The company offers many services, including—

Inbound and outbound call support,
Customer service,
Sales,
Technical support,
Collections,
Surveys,
e-services, and more.

With a strong focus on customer experience management, Intelenet has been connecting customers with successful companies for over 25 years.

CD Infotech

Industry: ITES – BPO, KPO, LPO, MT
Sub Industry: BPO, KPO, Call Centre
Company Type: Private
Location: Cardinal Gracious Road, Andheri East, Mumbai – 400093
Founded: 2005

CD Infotech is a prominent BPO and ITES service provider known for its expertise in simplifying process complexities through technology and a strong focus on “People and Process.” The company operates in both domestic and global markets, offering services that cater to various business needs. CD Infotech aims to provide talent and manpower expertise to companies while ensuring quality recruitment services and career advancement opportunities for job-seekers.

Intouch Solution

Industry: ITES – BPO, KPO, LPO, MT
Sub Industry: BPO, KPO, Call Centre
Company Type: Private
Location: Borivali (East), Mumbai, Maharashtra 400066

Intouch Solution is a one-stop centre for marketing and telemarketing services, offering everything from cold calling to lead generation. With a focus on quality and a promise to deliver results, Intouch Solution caters to various industries, including—

NGO
Financial and Banking Services
Sales and Marketing Consultancy
Inbound & Outbound Call Center Solutions

Intouch Solution is committed to delivering immediate business success and increased sales.

Commercial real estate demand in Mumbai

Office space: Mumbai’s thriving business ecosystem drives a constant demand for office spaces. As a financial and business hub, it hosts numerous corporations and startups seeking prime locations to establish their operations.

Rental property: The demand for commercial rental properties, including retail spaces and warehouses, remains robust. Mumbai’s diverse economy fuels the need for spaces tailored to different businesses, from retail outlets to logistic centres.

Impact: The demand for commercial real estate in Mumbai significantly impacts property values and rental rates. This demand-driven market often sees rising prices, making it a lucrative investment for property developers and investors.

Impact of BPO companies in Mumbai

BPO companies have had a significant impact on Mumbai. They’ve created numerous job opportunities, particularly for the city’s young workforce. Mumbai has emerged as a hub for outsourcing services, offering cost-effective solutions to global businesses. This growth has also stimulated the real estate market, with demand for office spaces and infrastructure. Moreover, BPO firms have contributed to the city’s economy, further solidifying Mumbai’s position as India’s financial and commercial capital.

FAQs

What is a BPO company in Mumbai?

A BPO (Business Process Outsourcing) company in Mumbai is an organisation that provides various outsourced services to businesses worldwide.

How many BPO companies are there in Mumbai?

Mumbai is home to various BPO companies, ranging from large multinational firms to smaller specialised providers.

What types of services do BPO companies in Mumbai offer?

BPO companies in Mumbai offer a wide range of services, including— Customer care Technical support Data entry Content moderation Financial processing

What are the benefits of outsourcing to BPO companies in Mumbai?

The advantages of outsourcing to BPO companies includes— Cost savings, Access to skilled professionals, Improved efficiency, Focus on core business functions.

Can BPO companies in Mumbai handle multilingual customer support?

Yes, many BPO companies offer multilingual customer support services to cater to diverse client needs in Mumbai.

How do BPO companies in Mumbai ensure data security and confidentiality?

BPO firms implement stringent data security measures to safeguard client information, including— Encryption Access controls Compliance with data protection regulations

How can businesses choose the right BPO company in Mumbai for their needs?

To select the right BPO partner, businesses should consider factors like— industry expertise, service offerings, client references and cost-effectiveness.

What role do BPO companies In Mumbai play in the city’s economy?

BPO companies in Mumbai contribute significantly to the city’s economy by creating job opportunities, boosting infrastructure development and attracting foreign investments.

Got any questions or point of view on our article? We would love to hear from you. Write to our Editor-in-Chief Jhumur Ghosh at jhumur.ghosh1@housing.com

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Anil Shah

Anil Shah, is your go-to source for property market insights. He excels at understanding and explaining the latest trends in residential real estate and making complex real estate concepts easier to grasp. Anil’s fact-based analysis helps buyers and investors make sound decisions in the housing sector.