Yes Bank has a well-equipped customer care service that serves its credit card users 24 hours a day, seven days a week. It is critical to know the appropriate contact numbers and addresses to receive prompt answers to your concerns or issues. To get your problems resolved, call Yes Bank customer care at 1800 103 1212. You can also reach Yes Bank customer care number at the general inquiry line at 1800 2000.
Yes Bank net banking: Things you need to know
How to contact Yes Bank credit card customer care
Contacting customer service by phone is the easiest way to get a speedy resolution. The following are the phone numbers for credit card customer service:
| 1800 103 6000 (while calling from mobile or landline within India)
+91 22 4935 0000 (while calling from outside India) yes bank credit card customer care email id: Yesfirstcc@Yesbank.in Yes Prosperity Credit Cards: 1800 103 1212 (Toll-Free for mobile & landlines in India) +91 22 4935 0000 (while calling from outside India) Email: Yestouchcc@Yesbank.in |
If you have a specific question about your credit card and wish to contact the Yes Bank Credit Card Customer Care department, dial 1800 103 6000 or 1800 103 1212.
Yes Bank credit card clients can contact the customer service team 24 hours a day, seven days a week.
When you are outside of India, the above toll-free number may not be useful; in this case, contact +91 22 4935 0000 to get your questions answered.
Yes Bank credit card customer care grievance redressal
To report an unwanted credit card transaction, call the toll-free customer service number – 1800 103 1212 (Toll-Free for mobile and landlines in India) or +91 22 4935 0000 (If calling from outside India). Alternatively, you can file a complaint online at https://www.yesbank.in/complaints.
Check the following boxes on this form:
- Product – Select the appropriate product
- Case Type – Transaction Related Issue
- Type – Reporting the unauthorised transaction
Yes Bank ensures that the complaint resolution process is visible and accessible to all clients. If you have a question, complaint, or comment about your credit card, you can contact the bank using the methods listed below.
Level 1: Going to the branch
You can find the contact information for the officers with whom you can file a complaint at each branch. Otherwise, you can seek assistance from the branch manager.
Yes Bank celebrates ‘Customer Day’ on the seventh of every month from 3 to 5 p.m. Customers can offer their thoughts, feedback, and questions about banking services and products on this day.
To register a complaint, one can utilise either a telephone or a digital medium. Customers can use their net banking credentials to log in and proceed to the ‘My Space’ section to leave comments or file a complaint. The following emails can be used for product-specific complaints or inquiries.
| Credit cards: yestouchcc@yesbank.in
Loyalty reward points: membersupport@yesrewardz.com Loans: loans@yesbank.in Yes first: yesfirst@yesbank.in Non-Resident: gib@yesbank.in Depository Services: dphelp@yesbank.in SME or Mid-sized companies: yestransact@yesbank.in |
Yes Bank is present on many social media platforms, including Facebook, Twitter, Instagram, and LinkedIn. Customers who follow them can publish their questions or complaints.
Level 2: Grievance redressal officer
If no solution is offered or your expectations are not met at level 1, you can proceed to the next level by contacting the grievance redressal officer via email to the head.grievanceredressal@yesbank.in. The contact information for the redressal officer is available at all Yes Bank branches and on the bank’s official website.
Contact Details:
Head – Grievance Redressal
Yes Bank Limited
7th Floor, Tower B, Building no. 8
DLF Cyber City, Phase 3
Gurgaon – 122002 Haryana
Level 3: Nodal officer in charge
If the solution given at level 2 falls short of your expectations, you can escalate the matter to level 3 by contacting the senior nodal official. You can reach the office via email at principal.nodalofficer@yesbank.in. The contact information for the redressal officer is available at all Yes Bank branches and on the bank’s official website.
Contact Details:
Level 3: Principal Nodal Officer
Yes Bank Limited
22nd Floor, IFC, Yes Bank Tower,
Elphinstone (W) Mumbai – 400013
Note: Yes Bank responds to client inquiries or complaints within 7 working days. Unless there is a requirement for addressing the issue, complaints are handled privately.
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