The Assam State Electricity Board (ASEB), under the Assam government’s department of power, is responsible for overseeing power generation, distribution and transmission. A subsidiary of ASEB, known as the Assam Power Distribution Company Limited (APDCL), focuses on ensuring equitable electricity distribution and access to the residents of the state.
The APDCL commenced its operations on October 23, 2009. Its web portal offers a user-friendly platform for the state’s citizens to conveniently pay their electricity bills online. Additionally, the portal provides real-time generation of all accounting and inventory records. Customers can also utilize this portal to apply for new electricity connections and make online payments for their electricity bills.
How to pay Assam electricity bill online?
Paying your Assam State Electricity Board bill is a straightforward process. Follow this step-by-step guide:
Step 1: Visit the official website of the APDCL.
Step 2: On the right side of the homepage, click on the ‘Pay Electricity Bill’ option.
Step 3: You will be directed to a new page where you should enter your “Consumer Number” and the captcha code.
Step 4: Click on the arrow icon to proceed to the next step.
Step 5: Verify the bill amount and select your preferred payment method.
Step 6: Follow the on-screen instructions to securely complete the payment.
Step 7: Save the payment receipt for future reference.
You can also make your Assam electricity bill payment online through various apps and websites such as Paytm, MobiKwik, Google Pay, PhonePe, etc.
How to pay Assam electricity bill offline?
To pay your bill offline, visit the nearest APDCL office. Make sure to bring your electricity bill with you when you visit the office for payment. After you’ve made the payment, a receipt will be provided to you.
APDCL mobile app
APDCL has introduced its mobile application, called myBijulee, to offer a range of e-services to its valued customers. You can easily sign up using your consumer number for a seamless service experience. This mobile app provides the following services to electricity customers in Assam:
- Make bill payments
- Check your latest electricity bill
- View your consumption history
- Review your account details
- Access your payment history
- Register complaints
- Request a new service connection
- Recharge your prepaid meter
- Apply for load change
How to file a complaint with APDCL?
If you have any grievances related to your Assam Electricity bill, you can file an online complaint on the Bijulee Bandhu website. Here are the steps to file a complaint:
- Visit the Bijulee Bandhu website.
- Click on ‘Register Your Complaint’.
- Enter your mobile number.
- Fill in the required information.
- Complete the OTP verification to submit your complaint.
- You can also check the status of your complaint on this webpage.
The Assam State Electricity Board also provides a dedicated helpline to address consumer queries and resolve complaints and issues. The customer support team is available 24/7 to assist you. You can reach them at the complaint number 1912 or 022-35296117. Additionally, you can contact support via email at feedback.apdcl@gmail.com.
FAQs
How can I check my APDCL prepaid bill?
To check your electricity bill, visit APDCL’s official website and select ‘View My Electricity Bill’ option.
How can I obtain a printed receipt for my APDCL payment?
To print a payment receipt from APDCL, visit the official APDCL website and select the ‘Print Duplicate Receipt’ option on the homepage. Enter your consumer number, click next, and download or print your desired payment receipt.
Is it secure to make Assam electricity bill payments on the APDCL website?
Yes, it is. The website incorporates a robust payment security system to safeguard the details of online payment users.
Is it possible to make Assam electricity bill payments after the due date?
Yes, you can make Assam electricity bill payments after the due date. However, remember that a surcharge of 1.5% on unpaid dues is applicable per month as a penalty for such delays.
What should I do if I encounter an issue with my Assam electricity bill payment?
If you encounter any issues with your Assam electricity bill payment, you can visit the official APDCL website or use the mobile application to register a complaint with the necessary details.
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Dhwani is a content management expert with over five years of professional experience. She has authored articles spanning diverse domains, including real estate, finance, business, health, taxation, education and more. Holding a Bachelor’s degree in Journalism and Mass Communication, Dhwani’s interests encompass reading and travelling. She is dedicated to staying updated on the latest real estate advancements in India.
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